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Pre 12& Windows 10
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Pre 12& Windows 10Any known issues with Windows 10. Started a new project and about 8 min of video footage into the project Pre 12 crashes continually. Had used Win 7 and 8 previously. Did not experience this problem. I am running Intel I7 with 32GBs Ram 64 bit. Windows error message reads: C:\Pre12\Main\Media Core\Audio Renderer\API\Inc\Audio Buffer/AudioSub Buffer. Would appreciate any help. Don't know who else to turn to. You guys have helped me before especially Steve. Thanks, C Marchiano
Re: Pre 12& Windows 10First, can you confirm that you installed Premiere Elements 12 on Windows 10 -- rather than installing on Windows 7 or 8 and then upgraded the operating system? If the latter, I'd definitely recommend an uninstall and reinstall.
Second, what audio files are you using your project, other than the audio that's attached to your video? HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
Re: Pre 12& Windows 10Steve, Thank you. I will try the uninstall and install. As far as video files used, I am using the audio attached to the vid files and mp3's or mp4's that I download from You Tube for soundtrack. I will get back to you with my results. Thanks again. Charles Marchiano
Re: Pre 12& Windows 10Rather than using MP3s or MP4s for your audio, convert them to WAV files using the free download Audacity. It may well resolve your issues.
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
Re: Pre 12& Windows 10Steve, Thanks for the tip. Charles
Re: Pre 12& Windows 10Steve, The uninstall and reinstall option did not work. The program still crashes. Considering buying version 14. Wondering if that will resolve all of my issues? Charles
Re: Pre 12& Windows 10It's worth downloading the free trial to see, Charles. But definitely try before you buy.
Version 12 is very stable, and it's got the same underlying programming at its core. So if you're still having problems with version 14, it may be time to consider doing a little maintenance. Particularly since you've recently replaced your operating system. HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
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