Looking for help trouble shooting this error. I am using Adobe Premiere Elements 14 on a laptop running Windows 10. I am trying to import videos taken vertical/portrait orientation with a Samsung S8 for editing, however every time I try, I get the following error: Add Media Failure Error Message The importer reported a generic error (See image below for screen shot)
To be clear, i have no problems importing videos taken landscape orientation, just portrait. I've done some Google searches with no luck solving this problems.
I have checked for updates and there are none to download.
Thanks for any assistance!
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You don't say which phone this video is coming from, but that too could be a factor when you're dealing with an older version of Premiere Elements, as you are.
Open the MP4 in the free download MediaInfo. In MediaInfo, set View to Text and then copy this text and paste it to this forum. Once we see the specs of the file you're trying to import we'll better be able to advise you.
BTW, I assume you do know that you can't edit a portrait video project in Premiere Elements. Premiere Elements can only edit video that is 4:3 or 16:9 widescreen. So even if you can import this video it's going to be placed in a widescreen project with a black, empty area on either side of the video frame.
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
Thanks for replying, I'll work on downloading that program to give the additional info requested. I did include that the videos are being created on a Samsung S8 in the original post And yes, I'm fine with the black box for the videos to align with the formatting requirements. Be back as soon as I figure out MediaInfo.
Okay, that didn't take as long as I feared, was able to do it before leaving, so here is the requested info from MediaInfo:
General Complete name : D:\bnc\~Pics and Videos\2020 Memories\2020_Videos\06June2020_Videos\06-21-23-2020\20200623_093000_Trail.mp4 Format : MPEG-4 Format profile : Base Media / Version 2 Codec ID : mp42 (isom/mp42) File size : 31.1 MiB Duration : 15 s 96 ms Overall bit rate : 17.3 Mb/s Encoded date : UTC 2020-06-23 16:30:16 Tagged date : UTC 2020-06-23 16:30:16 xyz : +00.0000+000.0000/ com.android.version : 9
Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : High@L4 Format settings : CABAC / 1 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 1 frame Format settings, GOP : M=1, N=30 Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 15 s 96 ms Bit rate : 17.0 Mb/s Width : 1 920 pixels Height : 1 080 pixels Display aspect ratio : 16:9 Rotation : 90° Frame rate mode : Variable Frame rate : 30.000 FPS Minimum frame rate : 28.364 FPS Maximum frame rate : 30.131 FPS Standard : NTSC Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.274 Stream size : 30.7 MiB (98%) Title : VideoHandle Language : English Encoded date : UTC 2020-06-23 16:30:16 Tagged date : UTC 2020-06-23 16:30:16 Color range : Limited colour_range_Original : Full Color primaries : BT.709 colour_primaries_Original : BT.601 NTSC Transfer characteristics : BT.709 transfer_characteristics_Original : BT.601 Matrix coefficients : BT.709 matrix_coefficients_Original : BT.601 Codec configuration box : avcC
Audio ID : 2 Format : AAC LC Format/Info : Advanced Audio Codec Low Complexity Codec ID : mp4a-40-2 Duration : 15 s 83 ms Bit rate mode : Constant Bit rate : 256 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Frame rate : 46.875 FPS (1024 SPF) Compression mode : Lossy Stream size : 471 KiB (1%) Title : SoundHandle Language : English Encoded date : UTC 2020-06-23 16:30:16 Tagged date : UTC 2020-06-23 16:30:16