I placed this message inside another's post-reply. I too just had this occur to me as well. I had been using a SONY HDR CX-675 Video Camera with using AVCHD format and I produced about 10-12 videos with it using PE 2019 and just today I used the microchip from the camera into a Dell, Win 7, 16gb desktop computer SD slot and it copied it fine. By itself, the video has audio, but when I pull it into PE 2019, the video track disappears on the time-line. I am puzzled why it worked before and not now. I used the same chips, same everything and don't know why. The error came up stating I had no audio for the PE program, but that is not true. Can you please assist me on this?
After I sent this message above, I went and tried it in Pre 14 and it did not work either which mystifies me as I have made 300+ videos using Pre14 under Win 7. Could one or more of the Pre'2019 or 14 be goofed up.
You mentioned that I need Windows 10 for Pre2019, but what "Could be happening with Pre 14? I appreciate the help. Walt