Restoring catalogs

[kenskopp]

Hello,

I have PRE9 & 10. My computer needed to have a system recovery. I moved my catalogs from 9 to 10 and backed up the catalogs to my external hard drive before the crash. After the recovery, PRE10 will not restore the catalogs. The following error message appears: "Error encountered while restoring catalog. It is recommended to contact manufacturer of disk driver for current drivers." I have a Western Digital 1t external hard drive. I am using window 7 on HP Pavillion desktop. Through my paid support service from HP my computer is fully functional. I feel that Adobe is ripping its customers off to have only "chat room" as free service. Steve's book has help undertand PRE10 better than any other book or web support. Thanks in advance. PS I will not be upgrading to PRE11 or any other Adobe product. If things aren't resolved I will go back to Picassa and Windows Movie Maker.

[Chuck Engels]

Hi Tank, There are a couple of Organizer experts here, like Barb. I'm sure that someone will be along to give you some possible solutions before long. Can you access the files on the drive using Windows Explorer without any problems?

Adobe does have phone support that is free for their currently supported software products, version 10 fits in that support category. You can give them a call and they should be happy to help you for free

[Steve Grisetti]

Yes, hopefully Barb will have an idea.

This is a little beyond the scope of what's usually covered by technical support, so I'm not sure how much help Adobe (or we) can be. But Barb understands how catalogs work better than anybody, and if anyone knows the solution, she does.

Just so we're clear -- your external drive was also included in your catalog? Is that right? And, after your recovery, you remapped your computer system so that operating system recognized your external drive with the same drive letter?

And you've gone to the Western Digital site and downloaded the most recent driver for that drive, right? You didn't just trust Windows to supply it?

Finally, when you restored your system -- just so we're clear -- you restored it with a full back-up so that it was identical, including the registry, right? You didn't reinstall your operating system or upgrade your operating system or anything like that, right?

Any of those variables could affect how the catalog reads your hard drive(s). And it may be necessary to create a new catalog.

[kenskopp]

Thank you all for your moral support. I finally got on 'chat live" with adobe. They had me restore catalog to a new location and it worked. I guess the crash and recovery destroyed the links to thwe "original location"

[Chuck Engels]

Glad to hear you got it all fixed Tank
Thanks for reporting back with the solution that they provided, hopefully it will also help someone else in the future

[Steve Grisetti]

Good news indeed, Tank!