My PRE8 Chronic Crashing Work-around

[JohnnyO]

Uninstall the current version and then install a previous version

.

Yep. That's the only way.

[RJ Johnston]

After uninstalling PRE8, I installed PRE7. Quicktime 7.3.1 was already installed. Then I decided to install PRE8 again, but afterwards it wouldn't start up. I had to uninstall Quicktime 7.3.1, reboot, and install Quicktime 7.3.1 again. Then PRE8 started up.

1. Install PRE7
2. Install Quicktime 7.3.1
3. Install PRE8, but afterwards it won't start up to main menu.
4. Uninstall Quicktime 7.3.1
5. Reboot
6. Install Quicktime 7.3.1, now PRE8 starts up to main menu.

[Chuck Engels]

So I wonder if the trick is to install Quicktime after installing Premiere Elements 8?
Uninstall Quicktime, Install Premiere Elements 8, Install Quicktime ?

[RJ Johnston]

So I wonder if the trick is to install Quicktime after installing Premiere Elements 8?
Uninstall Quicktime, Install Premiere Elements 8, Install Quicktime ?

While I don't have time for that diversion, if one does run into a problem in that case, they will need to uninstall Quicktime ? and then install Quicktime ? again. In my case, the final Quicktime install must be version 7.3.1 or earlier. No later version works.

[JohnnyO]

So I wonder if the trick is to install Quicktime after installing Premiere Elements 8?
Uninstall Quicktime, Install Premiere Elements 8, Install Quicktime ?

I think you also need to hop around on one foot while rubbing your belly.

[RJ Johnston]

So I wonder if the trick is to install Quicktime after installing Premiere Elements 8?
Uninstall Quicktime, Install Premiere Elements 8, Install Quicktime ?

I think you also need to hop around on one foot while rubbing your belly.

...and twirling a chicken around your head with the other hand.

[Bobby]

One of my Unix gurus (actually, advanced guru) back at IBM always kept a chicken leg bone on his monitor and would wave it as a magic wand whenever somebody wanted something. The extraordinary thing is: it worked!

[peggig]

I finally finished shooting and am starting to edit my latest project in PRE8. I shot over 7 hours of tape that I need to edit it down to a one hour video. I used HDVSplit to split it by scenes, and have almost 600 clips. I imported them all into the Organizer, since I don't know if PRE8 can handle 600 video clips in one project. I've categorized and tagged everything in the organizer to make it easy to import what I want.

I've only imported 17 clips so far, and assembled them into a 2.5 minute montage. PRE8 has crashed half a dozen times already. The first time it hung was when I was simply scrolling through the list of effects. I wasn't even performing any editing operation. I got the white fade over the entire window with the "rolling donut" that indicates the program is not responding. I figured I'd give it time to recover. 45 minutes later, it was still hung, so I shut it down. The next time it crashed, I had just clicked Render Timeline. It started to render and then the program simply disappeared. No warning, no error messages, it was simply no longer running. Since then, this has happened repeatedly. I've only just begun on a very long editing project, and I'm beginning to feel that it's a hopeless endeavor.

I'll try rolling back to QuickTime 7.3.1 and see if that helps. Where can I download it from?

If that doesn't work, I'll have to uninstall PRE8 and install PRE7. If I do that, I assume I'll lose all the work I've done importing nearly 600 clips into the organizer and tagging them with categories, subcategories, and keywords. I hate to waste all those hours of work, but I have a feeling I could be wasting a lot more hours if I try to continue with PRE8.

This application was obviously shipped before it was ready. I'm shocked by the lack of quality control at Adobe, of all places. If this were freeware, I'd understand, but this is Adobe! How could they ship this product when it's so unstable? Does anybody know if there are any patches or updates in the works?

[RJ Johnston]

Hopefully this link will get you Quicktime Player 7.3.1:

http://wsidecar.apple.com/cgi-bin/nph-r ... taller.exe


Other versions can be found here:

http://support.apple.com/downloads/#quicktime

[peggig]

Thanks, RJ. I just found a download site for it on another thread on this forum, and downloaded it from there. (http://www.oldapps.com/quicktime_player.php)

I'm anxious to try it and see if it fixes the crashing problem. I sure hope so!

[peggig]

Aaaaaarrrrrrggggghhhhhhh!!!!!!!!!

I thought maybe reverting to the older version of QuickTime had solved the crashing problem, and maybe it did for the crashes during rendering or editing. But it still hangs periodically when scrolling through the Edit options. And, of course, when it hangs, it never recovers, and I have to shut it down and restart and lose all the work I've done since the last time I saved.

Has anybody else experienced this problem? Is there any known solution or workaround? This is extremely frustrating.

Thanks in advance for any advice you can give me.

[Chuck Engels]

How long are you waiting before you decide that the program has hung? Sometimes people just aren't waiting long enough. There are times when Premiere Pro or Elements will seem to hang for 3 or 4 minutes but then jumps right back. As long as I wait for it to come back everything is fine. If it does hang like that it usually means that the cache and/or RAM is getting maxed out. I then need to save the project and close Premiere Elements and then open it again and everything is fine

[JohnnyO]

How long are you waiting before you decide that the program has hung? Sometimes people just aren't waiting long enough. There are times when Premiere Pro or Elements will seem to hang for 3 or 4 minutes but then jumps right back. As long as I wait for it to come back everything is fine. If it does hang like that it usually means that the cache and/or RAM is getting maxed out. I then need to save the project and close Premiere Elements and then open it again and everything is fine

I have also seen what Chuck is stating.

When that happens it is very annoying. Adobe should address this problem. I do not have this problem with the other video editor I use.

[Dave McElderry]

I've also had this happen several times. The first time I decided that the program had locked up and I forced program termination. When I tried to open my project back up again it was corrupted and would not load. If it hadn't been for my backup I would have lost everything. A couple of weeks ago it happened again, and this time I just waited it out. Sure enough, after several minutes it finally resolved itself and returned to normal. I immediately did a controlled shutdown and rebooted the system, just for safety, since I didn't know what had actually caused it. I'm using PrEl 7.

[peggig]

The first time, I went away and ate dinner and came back 45 minutes later and it was still hung. Last night, I left it for 10 minutes before giving up and shutting it down and starting over. I've tried saving while it's hung, but it's totally unresponsive. (I have 4 GB of RAM, so I don't think that should be a problem.)

Also, I thought reverting to QuickTime 7.3.1 might have solved the crashing problem, where the whole application just suddenly disappears in the middle of some operation. But last night it happened again. It seems to happen much less frequently with QT 7.3.1 than with QT 7.6.4, but it still happens periodically. I now save after every editing operation. That way, when it happens, I only lose the last operation I performed. But it's very annoying and cumbersome. I'm thinking of uninstalling PE8 and installing PE7, which I never did install.

Has anybody had these kinds of problems (or others I should know about) with PE7?