PE7 Hangs when starting up after failed import from VADO

[ljacob66]

I've got a bit of a mess here...

... I attempted to import three files, simultaneously, from my relatively new Creative VADO HD. When I did that, PE7 stalled and although I don't recall the error/warning specifically, it had to do with the audio codec. After waiting for a few minutes, it became clear that PE7 had hung and I had to kill it with the task manager.

Subsequently, when I attempted to restart PE7, it would hang after starting up and no matter whether I attempted to start a new project, open an existing project or create an instant movie. Oddly, there were always three greyed out areas on the right side of the screen; seemed to be something leftover from my failed import.

I deleted all of the PE7 files in the My Documents folder, and that did not help. I also deleted all the Adobe Premiere Elements "Application Settings" from the Documents and Settings folder under "All Users" and my own username. Still, no love.

I completely uninstalled PE7 and completely reinstalled it. Still no lover.

Are there some additional temporary files around that I can clear out from somewhere else, or have I hosed things up such that I can't even run PE7 on my computer again without reinstalling the OS?

I still don't fully understand the issue with importing VADO HD files, although I've now read that it can be a problem and that it *might* be something I can workaround, but boy, this has turned into a VERY frustrating issue!!!

Thanks for your insights!

Lou

PE7.jpg

[John 'twosheds' McDonald]

Others will be along with insights but my initial guess is that whilst PrElv7 will export in H264 format, it doesn't work with imported H264 files.

[Paul LS]

Did you delete your prefences folder in C:\Documents and Settings\YOUR NAME\Application Data\Adobe\Premiere Elements\7.0 (delete the complete Premiere Elements folder) it will be rebuilt next time you start PE7. Note it might be a hidden file on your PC and so you need to go to into Tools>Folder Options>View and select Show hidden files and folders.

However note this will delete any custom preset settings for projects, effects, and transition.

[Bob]

Besides recreating the preferences, you can also try reloading the plugins cache. On Windows, premiere elements stores that in the registry. You can clear it and force a reload by holding down the shift key while starting the application.

Have you checked the windows event log to see if an error message was written to it?