PREMIERE ELEMENTS 7 CLOSES WHEN TRY TO BURN TO DVD

[alaindresse]

Hi all,

New piece of info that may trigger ideas: enditall signals that two adobe programs stay open after the crash: a PE7 process and photoshopserver.exe with title 'Font Capture'.

Does that trigger any ideas ?

Regards,
Alain

[Chuck Engels]

Might be time for a call to tech support.

[alaindresse]

Hi,

I contacted Adobe tech support, and they are handling my case although I am well beyond the normal 90 day support period.
The first contacts with support took me through the points of the knowledge base troubleshoting articles, which don't solve my issue (I had tried them as can be seen from earlier posts). The last exchange asked me to provide system info and event logs. Going through the logs revealed other issues with the cdrom that didn't seem related to PE.

In the meantime, I bought a new hard drive, and as I had space to store drive images (I use Acronis TrueImage), I could experiment a bit more with no risk.

I uninstalled Roxio Creator 9, and my problem seems to be gone for good (20 clicks on the Disk button with no crash).

I decided to do so when I discovered on Roxio's site that (1) the versions before 9.1 are not Vista certifed, (2) the version preinstalled on my Vista PC was 9.052, and (3) I was not eligible for the update.

I am hesiting to write to HP asking them to provide me with a Vista Certified CD burning software for a PC delivered with Vista installed. What would you do in my shoes (besides use ImgBurn, of course). I feel a bit ripped off by HP.

Regards,
Alain

[Chuck Engels]

Thanks very much for the update Alain, much appreciated.
As long as ImgBurn is around you really don't need anything for burning a DVD Movie.
But you do need software to burn Data DVDs and CDs, I think a call to HP is in order

[knockatoone]

Sorry but I have not taken the time to read all the postings but had this same problem in PE 3 in Win XP on a Gateway MCE PC . I was told by Adobe to disable any/all DVD drives other than the writing drive ( I have a reader only drive also)- could not tell me why just that it worked -and it did -so if you have a 2nd DVD drive get to Device Manager and expland the "CDROM" items and right click on the "other" DVD drive and select "Disable". You will have to "Enable" when you want to use it next time. Hope this works for you ...

[Chuck Engels]

Thanks for that report Knockatoone and Welcome to Muvipix

There are a few solutions to this problem, you found one of them, thanks for reporting what worked for you