Help!!! Whew, gotta calm down. I am facing a problem I haven't had before. I'm on my usual Windows computer, editing with CSS 5.5 and a client has sent me a bunch of .mov files he shot on his Apple 7, as usual. They're in Google Drive, and I can view them there, but when I download to my laptop or videoediting machine, I can only hear the audio. Can't see any video on either of my machines. Windows says the format is a new codec. ????
files are 1920 x 1080
7423 bitrate
30 frames/sec