I have a strange problem with a firends computer. The computer loses their desktop folder shortcuts, icons, etc. for no apparent reason. I have run anti-virus, malware, etc. and nothing seems to show up. Any ideas?
-Vernon
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Disapperaring shortcuts, icons, etc.
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Disapperaring shortcuts, icons, etc.I have a strange problem with a firends computer. The computer loses their desktop folder shortcuts, icons, etc. for no apparent reason. I have run anti-virus, malware, etc. and nothing seems to show up. Any ideas?
-Vernon
Re: Disapperaring shortcuts, icons, etc.Does he happen to be using something called InfraRecorder? A search turned this program up as a possible cause.
Be yourself; everyone else is taken.
Asus X570-E motherboard; AMD Ryzen 9 3900X 3.8 GHz; 64GB DDR4; GeForce RTX 2060 6GB; 1TB Samsung 970 Pro M.2 SSD
Re: Disapperaring shortcuts, icons, etc.Is XP Pro fully patched with SP3 and all updates? And how did you check for malware and viruses?
There is a very nasty "Zero-Day Attack" virus on the loose right now, and XP machines are among those infected. This kind of activity is usually an indicator of some sort of malware infection. Assuming your Windows updates are all up to date, I'd double-check for spyware, viruses, trojans and other malware. HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
Re: Disapperaring shortcuts, icons, etc.If this is XP, there's a feature that auto-deletes (longtime unused) desktop shortcuts. It also recommends to delete them during a "cleanup". More info here - http://support.microsoft.com/kb/320154
Regards,
-Ron Dell, Win10 Pro, Intel Core i7-6700 CPU @3.4GhHz, 8GB ram. 64-bit
Re: Disapperaring shortcuts, icons, etc.A bit more information. This is a Windows 7 machine. It has Windows Updates turned on. I ran the following programs to detect any potential Malware:
1. AdwCleaner 2. Junkware Removal Tool 3. Malwarebytes 4 Hitman Pro The tools reported some registry errors, but nothing that seemed all that important. Eventyualy they reported clear. Any additional ideas as to a possible next step? thanks, -Vernon
Re: Disapperaring shortcuts, icons, etc.???
Be yourself; everyone else is taken.
Asus X570-E motherboard; AMD Ryzen 9 3900X 3.8 GHz; 64GB DDR4; GeForce RTX 2060 6GB; 1TB Samsung 970 Pro M.2 SSD
Re: Disapperaring shortcuts, icons, etc.Vernon, did you google your problem? MS has some simple fixes for that problem. Have you tried that?
Re: Disapperaring shortcuts, icons, etc.Sorry for the delay. Got busy with work. I did google and that is how I came up with that cocktail. What simple advice have you found? I will continue to look also.
-Vernon
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