I've added mp4 files to iTunes and there is audio but no video. My version of iTunes is up to date (12.10.5.12) and I'm using Premiere Elements 2020 (Version 18.0)
I'm guessing there is a fix but can't find it. Suggestions?
Bob Franz
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mp4 iTunes - no video
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mp4 iTunes - no videoI've added mp4 files to iTunes and there is audio but no video. My version of iTunes is up to date (12.10.5.12) and I'm using Premiere Elements 2020 (Version 18.0)
I'm guessing there is a fix but can't find it. Suggestions? Bob Franz
Re: mp4 iTunes - no videoI'm not sure what you're asking, Bob. Are you saying that you used Export & Share/Devices/Computer to output a 1920x1080 MP4 and that you uploaded this file to iTunes and when you play it on iTunes there is no sound?
Was there sound on your MP4 when you first output it from Premiere Elements? What operating system are you using? Can you give us a link to your iTunes file so we can download it and see if we hear audio? HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
Re: mp4 iTunes - no videoSteve,
Yes except the clip in iTunes has no VIDEO. The audio is fine. Here's a link: https://youtu.be/oucxTRz1mkg Bob Franz
Re: mp4 iTunes - no videoI'm using Windows 10.
Re: mp4 iTunes - no videoI see both video and audio on that YouTube link. Are you not seeing and hearing it?
Or are you saying that only on iTunes does it have no video? Are you distributing it with iTunes? And, if so, can you post a link so we can see this video? Or are you merely using iTunes to move the file to your portable device or phone? I'm not clear how iTunes is part of your process. HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
Re: mp4 iTunes - no videoTry using VLC Media Player to view videos on your computer rather than iTunes if that's what you are having a problem with.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.
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Re: mp4 iTunes - no videoWhen the clip is copied to iTunes there is no video when I try to play it in iTunes. The clip plays showing the correct length and with audio and a black screen.
I use iTunes to access my video clips on AppleTV so I can easily view them on the big screen. The problem is with iTunes. On my PC the clips, once transferred to iTunes, have no video. Therefore when I access on AppleTV, there also is no video. The reason I posted here (as well as on an Apple forum) is that the clips were created in PrEl 2020. Clips created in PrEl 2018 work fine in iTunes. So something is different in the clip created in 2020.
Re: mp4 iTunes - no videoI've solved the problem.
When I went to "Export & Share", Computer, PrEl was defaulting to 720 x 480 resolution. (because they are old videos?) The mp4 output has no video in iTunes. When I changed the resolution to 1280 x 720 the mp4 output plays correctly in iTunes.
Re: mp4 iTunes - no videoGlad you found a solution, Bob. Though I am surprised that iTunes would discriminate against standard def video.
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
Re: mp4 iTunes - no videoYes it is strange. I've transferred 20+ successfully now after 30+ unsuccessful 480's. And I tried using PrEl 2018 with same results.
Re: mp4 iTunes - no videoPremiere Elements 2020 outputs MP4s that use AAC audio, which is pretty standard. But if you'd like we can walk you through creating a custom output setting that creates MP4s with MPEG audio so you can see if that works. We could also show you how to save your MP4 with PCM audio, although that could make your files a little bigger.
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
Re: mp4 iTunes - no videoSeems that the problem is video related not audio. Sounds like the audio plays fine, or is that not the case?
[ Post made via Mobile Device ] 1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.
2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
Re: mp4 iTunes - no videoChuck and Steve,
Yes the problem is video not audio. I'm fine with exporting in 720 vs. 480 resolution so I think I'm set. Bob Franz
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