Specific to Premiere Elements version 2020
by john a » Tue May 05, 2020 5:52 pm
Hi Guys I suddenly lost all audio output on PE 2020 The meters show lots of sound The computer audio is fine All mutes are off No audio on any disk or stick output or any old projects. You guys have helped me out for years on PE 15 So please do that VooDoo that you do so well
Thanks John A
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john a
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by Steve Grisetti » Tue May 05, 2020 6:31 pm
Open the program's preferences, under the Edit menu on a PC. Go to Audio Hardware and switch some of the settings for input and output. Most likely doing this will bring your sound back.
These settings sometimes change when you plug a USB microphone into your computer.
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by john a » Wed May 06, 2020 4:51 pm
Hi Guys
The Preferences Audio Hardware Options Inputs and Outputs all report Realtek (R) (Not Working) The Settings button shows Speakers with a Green Check Mark
Master Clock Speakers (Not Working)
The audio went out pretty much mid edit. The only thing plugged into this laptop was the video camera but that was weeks ago. This laptop is only on when I'm in front of it so I don't think it's had a Windows Update lately. I've had problems with those in the past.
And of course the laptops audio is fine.
Any thoughts gentlemen
John A
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by sidd finch » Wed May 06, 2020 5:23 pm
If you click the speaker icon on the computer can you confirm it is not muted or turned down to zero? Sometimes I have inadvertently turned the volume down on the computer not realizing it.
Sidd
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by John 'twosheds' McDonald » Thu May 07, 2020 1:01 am
...also is/are the speakers set as the default audio device?
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by Steve Grisetti » Thu May 07, 2020 7:01 am
Meantime try a couple of settings in Premiere Elements Audio Hardware preferences. Sometimes its a not so obvious combination.
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by john a » Thu May 07, 2020 6:22 pm
Hi Everyone
Well I've checked everything that everyone has suggested and I can think of. The PC's Audio is set to the Windows Default which PE2020 Preferences reports as correct but (Not Working) All the setting in Audio Hardware have only one option (No Working) Except Latency, which is set at 200 (what is that anyway?) One interesting thing was when I hit Settings/Speakers/Configure All the speaker tests worked. So, What do you think. Re Install ?
Thanks John A Oh, PS How do you get rid of the Initial Intro Screen ? I knew how with PE15 but not with PE2020.
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by Steve Grisetti » Thu May 07, 2020 7:08 pm
If every other program plays okay in your computer and you get no audio from Premiere Elements, no matter what type of video or audio file you put on the timeline, the problem is definitely in your Audio Hardware settings.
It wouldn't hurt to reinstall. But if it fixes it it's only because it will change your Audio Hardware settings.
John, if you'd like I'm willing to set up a Skype session with you so you can share your screen and I can coach you through it.
But just confirm: 1) No other program has a problem playing its audio. 2) You've tried dropping other audio files, like WAVs, on other video tracks and Premiere Elements still won't play any audio, despite your seeing audio waveforms on the timeline. 3) You don't have a USB microphone, headset or other USB-based audio device plugged in.
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by john a » Fri May 08, 2020 6:54 pm
Hi again
Yup, Windows Default Audio Player, both Sound Editors and the Web have no sound issues. The only device plugged in is the wireless mouse. (still learning the ropes of the Mouse Pad) I dropped a Wav file into an Existing Project and a New one on all Audio Tracks. No Go
Steve, your Skype Link suggestion sounds great. I'll get Skype loaded on this machine, get it working and let you know when we can set up a time at your convenience for a chat.
Thanks loads John A
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by Steve Grisetti » Fri May 08, 2020 7:44 pm
I will send you a private message on this web site, John.
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by Steve Grisetti » Mon May 18, 2020 1:30 pm
Glad we could get this working via Skype, John. Take care.
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