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incompatible display drivers preventing launch

Specific to Premiere Elements version 2019

incompatible display drivers preventing launch

Postby mattwinn » Thu Feb 06, 2020 8:48 pm

Hi all,
I am getting a dialogue box from PE that says "incompatible display drivers detected". I updated drivers per Adobe suggestion, and it still will not launch.
Adobe then uninstalled and installed PE 19. Only it came up as a "trial Version" and the dialoge box was still there and now it will not launch.
Adobe is having massive issues with service and i can not get help either in chat or phone.
It will initialize and launch but when the dialogue box about the drivers comes up it prevent any further launch and shuts down.
Thank you,

Matt
mattwinn
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Re: incompatible display drivers preventing launch

Postby Steve Grisetti » Fri Feb 07, 2020 7:46 am

Assuming you're on Windows 10, once you've updated your graphics driver enable Show All Files and go to C/ProgramData/Adobe/Premiere Elements/17.0 and delete the BadDrivers.txt file.

If you have more than one version of Premiere Elements on your computer, this file will be in C/ProgramData/Adobe/Premiere Elements.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: incompatible display drivers preventing launch

Postby mattwinn » Fri Feb 07, 2020 1:51 pm

I have had 3 weeks of downtime( in the middle of basketball season which is critical for me), countless hours working with Adobe. No results.
One question, 30 seconds with Muvipix.com and Steve Grisetti, a quick reboot, and we are back in business.
I had no idea what I was subscribing to when I did and if it would be beneficial. I can not think of a purchase in recent years
that has exceeded all expectations the way Muvipix.com has in the past 8 months. We tend to look at cost out of necessity
most of the time. The cost is rediculously low relative to the value provided by all of you in the Muvipix community.
Thank you.
ps
Do not ask why I did not reach out to you all first because it is a mystery to me.

Thanks again.
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Re: incompatible display drivers preventing launch

Postby Dave McElderry » Fri Feb 07, 2020 2:21 pm

Way to go Steve!
:::muvipix:::
Be yourself; everyone else is taken.

Studio XPS 435T, 2.93 GHz i7-940; Win 10-64; 24GB RAM; Samsung 512GB SSD (OS); two 1TB HDDs; GeForce GTX 550 Ti 1GB
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Re: incompatible display drivers preventing launch

Postby Steve Grisetti » Sat Feb 08, 2020 9:19 am

Great news, Matt! We've got a great community here!
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: incompatible display drivers preventing launch

Postby Chuck Engels » Sat Feb 08, 2020 1:26 pm

STEEEEEEVVVE :SS:
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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