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Premiere Elements No Longer Recognizing Serial Number

Specific to Premiere Elements version 13

Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Sat Jul 07, 2018 3:05 pm

Hi, Chuck

I stopped them. Then I tried to delete the OOBE folder and got the same message as before.
I restarted the computer and tried again, but I got the same message.

After I restarted the computer, I stopped those services again because they became active again after restarting the computer. I tried again to delete the OOBE folder, but I got the same message as before.
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Mon Jul 09, 2018 6:40 pm

Anyone know what else I can try?
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Chuck Engels » Mon Jul 09, 2018 7:12 pm

There has to be some program or service running in the background that is keeping you from being able to delete the folder. Anyone know a way to figure out what might be causing this?
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Steve Grisetti » Mon Jul 09, 2018 7:18 pm

Let me suggest this modified version of what I suggested earlier. This one should work.

Go to C://Users/[username]/AppData/Local/Adobe and delete or rename the OOBE folder.

In order to do this you'll likely need to open the Task Manager and end all of the tasks that have Adobe in their name (plus any with the Creative Cloud logo on them, if you have any Creative Cloud programs installed).

Once you delete this OOBE folder and you start the program, you'll be prompted for the serial number (or you may need to reinstall the program). But then you'll be done with it!
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Mon Jul 09, 2018 7:41 pm

In the Task Manager, would I select "End Process" for everything with Adobe in its name?

Should I uninstall PRE 13 again before doing so, or does it not matter?
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Mon Jul 09, 2018 8:30 pm

After I did that, I finally managed to delete the OOBE folder.
I tried to open PRE 13, but it is still the trial version, even after I yet again entered the serial number.
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Steve Grisetti » Tue Jul 10, 2018 7:06 am

I'm nor sure what is up, Johnny. That is the solution. It worked for me 6 months ago.

For what it's worth, if you look on the Adobe forum, you'll see Adobe's techs themselves are working on a similar issue (Or is that your post?). So I guess we can watch and see what they come up with.
https://forums.adobe.com/message/10484811#10484811

It's a Microsoft/Adobe issue. And I'm just not sure we at Muvipix are going to be able to offer more than we have.
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Tue Jul 10, 2018 11:41 am

Steve, yes, that's my post on the Adobe forum, though I don't expect much from them, given that their technicians had access to my computer for several hours without being able to resolve the problem.
One of the Adobe people suggested that I contact Windows support, so I did so. Windows support told me that there were no Windows updates right before this problem began. Windows support suggested that I contact Adobe support. It has gone nowhere, and I just don't understand how it could be working fine one day, and then the very next day I have this problem.
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Peru » Tue Jul 10, 2018 11:57 am

Hi Johnny,
Your issue was supposed to be elevated to the next level.
It could be that it is delayed because Adobe USA was on vacation last week. Give it a couple more days and respond to that thread:
https://forums.adobe.com/message/10484811#10484811
You can PM Rajashree Bhattacharya directly in the Adobe Forum if you wish.
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