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Premiere Elements No Longer Recognizing Serial Number

Specific to Premiere Elements version 13

Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Wed Jul 04, 2018 8:16 pm

I had been using PRE 13 for the past three years without a problem until recently. All of a sudden, when I opened the program it would allow me to access it only as a free trial version and not as my own program. Many times I tried providing my serial number. It seemed to take it, but then I noticed that I was still in the trial version of Elements. I spent over five hours with Adobe technicians online, giving two different people access to my computer to try to troubleshoot. Not only did neither of them resolve this problem, but the second guy ended up messing with user accounts and ended up blocking me completely from my computer. I had to send the computer out to be fixed so that I could get back into it. I have the computer now, have uninstalled and reinstalled Elements, but the same problem persists.

Since Adobe has been no help with this, I'm wondering if anyone here might be able to help me.

Thank you.
Processor: i7-4790 Processor @3.6 GHz
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Peru » Thu Jul 05, 2018 1:14 am

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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Steve Grisetti » Thu Jul 05, 2018 7:03 am

Try this:

Make sure your Folder Options are set to Show All Files. Go to C:/Program Files (x86)/Common Files/Adobe and change the name of the folder OOBE to OOBE_OLD, then restart the program.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Thu Jul 05, 2018 12:30 pm

Thank you for your message, Steve.
I made that change to the name of the folder. When I opened PRE again, I got this notice:
Adobe Application Manager, required to run your trial, is missing or damaged.
Please download a new copy of Adobe Application Manager from
http://adobe.com/go/applicationmanager.

It still has me using the trial version, apparently.
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Peru » Thu Jul 05, 2018 5:36 pm

Johnny wrote: I got this notice:
Adobe Application Manager, required to run your trial, is missing or damaged.
Please download a new copy of Adobe Application Manager from
http://adobe.com/go/applicationmanager.


Although it says that the application manager is for Creative Cloud, it is also for Premiere Elements.
Download it and see if that fixes it. Some users have had success with that.
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Thu Jul 05, 2018 5:48 pm

Peru,
Thank you for your message. I just downloaded that. I restarted the computer and got back into PRE 13, but again even after I provide the serial number it still has me on the trial version of the program. Very frustrated.
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
Johnny
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Steve Grisetti » Thu Jul 05, 2018 6:16 pm

The OOBE folder is, I believe, the key to this mess.

Try uninstalling the program, deleting that folder and then reinstalling it.

I had this same problem after a Windows Update. All of my Adobe programs became 30 day trials! Forcing that folder to be recreated fixed it for me.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Thu Jul 05, 2018 6:55 pm

Steve,
Thank you for your message. I just uninstalled PRE 13. I went to delete the OOBE folder, but I got this message: "The action can't be completed because the folder or a file in it is open in another program. Closer the folder or file and try again."

I don't have PRE 13 open. I don't see any program open. All I have is the browser open.
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
Johnny
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Chuck Engels » Thu Jul 05, 2018 9:23 pm

You might have to restart and then stop the Adobe Services; Adobe Genuine Monitor, AdobeUpdateService, Adobe Genuine Software Integrity Service and Adobe Active File Monitor. Not sure which one of those may be monitoring that folder but I bet at least one of them is.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Thu Jul 05, 2018 10:06 pm

Chuck,
I don't know where those are located.
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
Johnny
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Steve Grisetti » Fri Jul 06, 2018 6:46 am

Or try re-booting the computer after uninstall the program.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Peru » Fri Jul 06, 2018 9:58 am

Johnny wrote:Chuck,
I don't know where those are located.

Try looking in task manager and expand the heading for Description in the Processes tab.
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Re: Premiere Elements No Longer Recognizing Serial Number

Postby Chuck Engels » Fri Jul 06, 2018 2:01 pm

1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
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Location: Atlanta, GA

Re: Premiere Elements No Longer Recognizing Serial Number

Postby Johnny » Fri Jul 06, 2018 4:59 pm

Chuck Engels wrote:You might have to restart and then stop the Adobe Services; Adobe Genuine Monitor, AdobeUpdateService, Adobe Genuine Software Integrity Service and Adobe Active File Monitor. Not sure which one of those may be monitoring that folder but I bet at least one of them is.



I've just restarted each of these. Should I now install PRE 13 before stopping them, or should I stop them before I reinstall Elements?
Processor: i7-4790 Processor @3.6 GHz
24GB RAM
2TB 7200RPM SATA Hard Drive + 256GB Solid State Drive
2GB AMD Radeon HD R9 270 Graphics
Operating System: Windows 7 Professional, 64-bit
Software: Photoshop Elements 13, Premiere Elements 13
Johnny
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Posts: 100
Joined: Sat Jul 25, 2009 11:38 pm

Re: Premiere Elements No Longer Recognizing Serial Number

Postby Chuck Engels » Sat Jul 07, 2018 11:47 am

Hi Johnny,

You had said that "I went to delete the OOBE folder, but I got this message: "The action can't be completed because the folder or a file in it is open in another program. Closer the folder or file and try again."

Stop the Adobe services and then try to delete the folder.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Chuck Engels
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