They're here! More Muvipix.com Guides by Steve Grisetti!
The Muvipix.com Guides to Premiere & Photoshop Elements 2018
Not quite sure what our site has to offer?
Check out the
Muvipix Video Tour

Photoshop E14 won't print

User discussion concerning all that's Photoshop Elements (all versions).

Photoshop E14 won't print

Postby john a » Sun Jun 17, 2018 4:26 pm

Hi Guys

After a Windows Upgrade a couple of days ago Photoshop now gives me the message:

The saved information is an incompatible version.
It has been set to default values.

Then

Error opening your printer.
Printing function will not be available until you have selected a printer
and reopened any document.

All other programs are printing properly and
"Select Printer" in Adobe Help got me nowhere

What don't I know?

John A
john a
Premiere Member
Premiere Member
 
Posts: 25
Joined: Wed Nov 02, 2016 11:40 am

Re: Photoshop E14 won't print

Postby Steve Grisetti » Sun Jun 17, 2018 5:36 pm

Have you tried an uninstall/reinstall?
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
User avatar
Steve Grisetti
Super Moderator
Super Moderator
 
Posts: 12702
Joined: Sat Feb 17, 2007 5:11 pm
Location: Milwaukee, Wisconsin

Re: Photoshop E14 won't print

Postby Chuck Engels » Mon Jun 18, 2018 10:59 am

From the Adobe forum

Hi ThosRDyer,



Please follow the below steps :

Quit and relaunch Photoshop
Open a file to be printed
Go to File menu > hover your mouse over Print> Press and hold the spacebar key


This would reset the Print Preferences for Photoshop and should open the print settings dialog box.



Regards,

Chetna
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 17490
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA

Re: Photoshop E14 won't print

Postby john a » Mon Jun 18, 2018 8:24 pm

HI Guys

I thought about reinstalling but can only find an Adobe Photoshop Elements 2.0 Disk
labeled EFIGS
I must have upgraded on line but hell I don't remember.
I did the space bar trick several time holding it longer each time.
But with no results and the same Error Messages.

So what do ya think guys.

On a side note, every time Windows does an upgrade it changes my screen saver back to default.
I'm sure I'm the only person in the world that this happen to.
As Frank Zappa would put it "An Exquisite Inconvenience"

Thanks John A
john a
Premiere Member
Premiere Member
 
Posts: 25
Joined: Wed Nov 02, 2016 11:40 am

Re: Photoshop E14 won't print

Postby Steve Grisetti » Tue Jun 19, 2018 7:45 am

You can download Photoshop Elements 14 from here.
https://helpx.adobe.com/photoshop-eleme ... loads.html

Just use your current serial number to activate it.

If you don't have the serial number written down, you can get it by logging into Adobe.com and selecting Manage Account. On the page that opens, select the Plans & Products tab. Then, on the next page, select View Your Products. The page that opens will display the serial numbers for all of your registered Adobe products.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
User avatar
Steve Grisetti
Super Moderator
Super Moderator
 
Posts: 12702
Joined: Sat Feb 17, 2007 5:11 pm
Location: Milwaukee, Wisconsin

Re: Photoshop E14 won't print

Postby john a » Sat Jun 23, 2018 8:45 pm

Hi Guys

I got my E14 serial number
Uninstalled and reinstalled
Same error messages
Shut yer down, restarted
Hovered over Print command
Held down space bar (30 seconds)
No access to Printer Settings

Hopefully there's something else to try

Cheers John A
john a
Premiere Member
Premiere Member
 
Posts: 25
Joined: Wed Nov 02, 2016 11:40 am

Re: Photoshop E14 won't print

Postby Peru » Sat Jun 23, 2018 9:10 pm

"There was an error opening your printer. Printing functions will not be available until you have selected a printer & reopened any document"
That is one of the issues caused by the recent Windows update.

Use the registry fix here:
https://helpx.adobe.com/photoshop-eleme ... ments.html
User avatar
Peru
Moderator
Moderator
 
Posts: 3068
Joined: Wed Oct 17, 2007 12:34 pm
Location: Peru, NY, USA

Re: Photoshop E14 won't print

Postby john a » Wed Jul 04, 2018 5:43 pm

Hi Guys

Thanks again for the guidance.
Photoshop is up and printing.
Cheers John A
john a
Premiere Member
Premiere Member
 
Posts: 25
Joined: Wed Nov 02, 2016 11:40 am

Re: Photoshop E14 won't print

Postby Peru » Wed Jul 04, 2018 6:28 pm

john a wrote:Photoshop is up and printing.


Was it the registry fix that did it?
User avatar
Peru
Moderator
Moderator
 
Posts: 3068
Joined: Wed Oct 17, 2007 12:34 pm
Location: Peru, NY, USA

Re: Photoshop E14 won't print

Postby Chuck Engels » Wed Jul 04, 2018 7:47 pm

Yes, glad it is fixed but what was the solution ?
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 17490
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA

Re: Photoshop E14 won't print

Postby john a » Sat Jul 07, 2018 4:17 pm

Hi Guys

It was moderator Peru's website link to Adobe that did the trick.
Thanks for the Birthday Present.

Cheers John A
john a
Premiere Member
Premiere Member
 
Posts: 25
Joined: Wed Nov 02, 2016 11:40 am


Return to Photoshop Elements 


Similar topics


Who is online

Users browsing this forum: No registered users and 0 guests