They're here! More Guides by Steve Grisetti!
The Guides to Premiere & Photoshop Elements 2020
As well as The Guide to Vegas Movie Studio Platinum 17
Because there are stories to tell

I can't import my videos from my iphone Xs

Specific to Premiere Elements version 2019

I can't import my videos from my iphone Xs

Postby Mercy Alens » Sat Jun 15, 2019 9:32 pm

Hi guys!
I have been having a hard time in importing videos from my iphone Xs recorded in 4k 60fps. The software is not accepting it. But I downloaded a video from iphone 6s and was Able to do it successfully. Please help me, I would really appreciate it. I googled it I can't find any answer even in youtube except from a video of Steve Grisetti teaching about the basics of Adobe elements pro. So now I am here and just registered as a member. I am really looking forward for your insights.
Mercy Alens
New User
New User
Posts: 1
Joined: Sat Jun 15, 2019 9:19 pm

Re: I can't import my videos from my iphone Xs

Postby sidd finch » Sun Jun 16, 2019 11:41 am

sounds like you might need to use a free program called handbrake to convert the file to a usable format. I think 4k @60 fps might be in HEVC codec which is why you are having issues.

Vivere memento. – 'Remember to live..'
User avatar
sidd finch
Posts: 5022
Joined: Mon Apr 23, 2007 5:20 pm
Location: Cyberspace

Re: I can't import my videos from my iphone Xs

Postby Steve Grisetti » Mon Jun 17, 2019 3:33 pm

I think Sidd is definitely right. (You don't say if you're working on a PC or a Mac computer, but that is also a factor.)

Open one of your videos in MediaInfo and post the report here, as we show you in this video.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
User avatar
Steve Grisetti
Super Moderator
Super Moderator
Posts: 13529
Joined: Sat Feb 17, 2007 5:11 pm
Location: Milwaukee, Wisconsin

Return to PRE version 2019 

Similar topics

Who is online

Users browsing this forum: No registered users and 0 guests