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Program crashing

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Re: Program crashing

Postby tjone3323 » Wed Dec 30, 2020 10:35 am

Okay Steve, I did that. And....as a quick aside I've recently come back to MicroSoft after being on Apple platforms for 10 or more years and I have to admit, I find Windows 10 to be very bogged down with crap I don't need or want so I'm struggling to get up to speed with it. That being said, I finally found a way to find the files using what I believe you meant for me to do and found 3 files for the video I created. Movie Studio would not open any of the files so I'm face first into the proverbial brick wall. The program I used to create these files will not now open them. Am I supposed to understand that?

Tom
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Re: Program crashing

Postby sidd finch » Wed Dec 30, 2020 12:45 pm

I might suggest that you try to create a new test project to see if you are having the same issues, sometime a fresh start makes it easier to see what is bogging down. 4k video requires a lot of hard drive space and enough ram to run. Also typically you need to use 2 drives to edit video. I drive for the project files and media and the other hard drive to do the editing. If you are using an internal drive and an external drive they should be connected via USB 3.0 so the connection is quick enough. That way it is easier to control the variables to correct the issue.

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Re: Program crashing

Postby Steve Grisetti » Wed Dec 30, 2020 2:54 pm

Meantime, what is the complete name (with suffix) of the file(s) you've identified as a Movie Studio project file?

I may ask you to share it with me via Dropbox or even email to see if I can open it.
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