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Help...menu templates not loading..

Specific to Premiere Elements Version 9.

Help...menu templates not loading..

Postby rvrkids » Mon Apr 02, 2012 2:29 pm

Hello - I am having a problem.

I have made many dvds and used the menu templates numerous times but am having an issue now.

I am trying to load a template for a new project I've made but the templates, none of them, will "apply". I've tried dragging the template into the preview menu and using the "apply" button but nothing happens. I've tried creating a new project but menu templates will not apply in any project.

Any ideas as to what could be wrong? I've updated everything I can think of....PE9 itself, video drivers, etc.

Thanks for any help.
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Re: Help...menu templates not loading..

Postby Bobby » Mon Apr 02, 2012 3:18 pm

Not sure, but somebody is listening!
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Re: Help...menu templates not loading..

Postby Chuck Engels » Mon Apr 02, 2012 5:13 pm

Try going to the top menu; Edit / Preferences / Media
Empty the Media Cache Database by clicking the Clean button.
See if that helps.

Next, try creating a new project and see if you can add a template to that.

Let us know the results of the above :)
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Re: Help...menu templates not loading..

Postby rvrkids » Mon Apr 02, 2012 8:10 pm

Thanks Chuck. I tried both of your suggestions and neither worked.

Any other ideas? I don't know why it would have stopped working. I might have to uninstall and re-install the whole application...yuck!
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Re: Help...menu templates not loading..

Postby Steve Grisetti » Mon Apr 02, 2012 8:40 pm

What are your system specs, rv? What operating system are you using?

How fast is your processor and how much RAM do you have? Have much free, clean, freshly defragmented space is on your C or main hard drive?

Also, have you gone to the Help menu and selected Check for Updates to ensure you have the version 9 patch?
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Re: Help...menu templates not loading..

Postby rvrkids » Mon Apr 02, 2012 9:38 pm

Thanks Steve.

Windows 7 Home Premium 64 bit, Intel Core i7, 3.2 GHZ, 9GB RAM.

543GB of 921 available on hard drive...haven't checked for defragmenting in a while.

I did check PE9 updates to make sure I had the most recent update.

I've never had a problem like this before.

Thanks for your help.

Go CATS!!
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Re: Help...menu templates not loading..

Postby Steve Grisetti » Tue Apr 03, 2012 7:05 am

Sounds like you've got a mystery bug, rv. So we may or may not be able to help you.

Try launching the program while holding down the Ctrl+Alt+Shift keys on the left side of your keyboard.

If that doesn't work, I'm not sure what's up.

Does it happen with just this project or, if you start a new project, do you have the same problem?
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Re: Help...menu templates not loading..

Postby Chuck Engels » Tue Apr 03, 2012 10:01 am

Already suggested cleaning the cache and trying a new project Steve...

rvrkids wrote:Thanks Chuck. I tried both of your suggestions and neither worked.

Any other ideas? I don't know why it would have stopped working. I might have to uninstall and re-install the whole application...yuck!
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: Help...menu templates not loading..

Postby dberthia » Sun Aug 26, 2012 12:18 am

Did you ever arrive at a solution to this? I'm having the same issue.
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