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Can't sign on to download products

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Can't sign on to download products

Postby ridon127 » Mon Nov 05, 2007 6:33 pm

When I go to the members section and select the download I need, another box comes up for me to sign into that particular download. I have tried everyway I can to sign it but it doesn't accept my password or user name. I have tried on my PC and laptop. Can someone help please>
Thanks
Donna
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Donna
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Re: Can't sign on to download products

Postby Don Whitten » Mon Nov 05, 2007 6:52 pm

Clik the members menu. Type in your email and password. Then click memebrs again. You shloud be in then. I just tried and it works on my end. Hope that helps.
Don

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Re: Can't sign on to download products

Postby ridon127 » Mon Nov 05, 2007 7:15 pm

Thanks Don, That part is fine. It is when I click on a download, a little box pops up that says connect to muvipix.com. It asks for user name and password. That is where I have a problem. Now what?
Thanks again
Donna
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Re: Can't sign on to download products

Postby RJ Johnston » Mon Nov 05, 2007 7:52 pm

You have to type in the exact same username and id again.
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Re: Can't sign on to download products

Postby Chuck Engels » Mon Nov 05, 2007 9:16 pm

It is a security feature, you only have to do that once each time you access the members area for the first thing you download.
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Re: Can't sign on to download products

Postby RJ Johnston » Mon Nov 05, 2007 9:34 pm

I can confirm that's how it works. :cool:
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Re: Can't sign on to download products

Postby ridon127 » Tue Nov 06, 2007 4:52 pm

I have downloaded things before and never had a problem. I don't know what was going on earlier but I did finally get it to work. I don't believe it was operator error..I typed in user name and password letter for letter several times and it wouldn't work. I have had problems logging in to the products section and it was several days before that was resolved. It always seems to clear itself up. Thanks
Donna
Go out and make it a great day. The choice is yours!
Donna
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Re: Can't sign on to download products

Postby Chuck Engels » Tue Nov 06, 2007 5:01 pm

Glad to hear you got in Donna, I don't have any idea what the problem could be.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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