PRE7 crashes during 11min HD QuickTime export

[Ron Hunter]

Hello all! I am trying to export an 11 minute PRE7 HDV timeline as a QuickTime movie for YouTube. (Original footage from HV30 camcorder.) All programs in the "tray" have been stopped, I monitor Task Manager during the process, and no other programs are running that I know of.

PC specs: Dell Dimension, Core 2 Duo 2.13GHz, 4GB RAM, Windows Vista, 256MB video card.

The timeline has been rendered before the export. During the export PRE7 occupies 95%-100% of my Core 2 Duo for an hour, and the "Physical Memory" in Task Manager never exceeds 57%. PRE7 typically occupies 910MB of memory.

After an hour of exporting, with the progress bar reporting 6min to go, I get a "Adobe Premiere Elements.exe has stopped working" message. AHHHHH!

This is not the first time this has happened.

What can I do to fix this?

[John 'twosheds' McDonald]

Hi Ron. Two immediate thoughts. A tiny gap in the timeline between clips; insufficient HD workspace (how much free space do you have on your HDD?).

[Ron Hunter]

I believe (from memory here) there is at least 200GB left on that 1TB internal HDD.

I'm not sure of the "tiny gap", I've seen that before but can't confirm it is present in the timeline now (I'm at work now and don't have it in front of me).

Last night...
- I tried creating the movie the first time and PRE7 crashed 10min into it.
- I rebooted the machine and retried. PRE7 crashed after an hour with only 6min left on the progress bar.
- I restarted PRE7 (no reboot), and PRE7 finally created the movie successfully.
...and each of these cases occurred with NO other programs running (e.g. web browser, Outlook, etc).

I just don't understand. The machine seems to have plenty of memory and while the CPU isn't a dragon-slayer, it isn't a total dog either (I guess?). Do you think this is a PRE7 stability thing, a computer thing, or something else???

This is EXTREMELY frustrating. You know how it is...after being busy busy busy you finally have time to sit down and do some editing and you need the PC and software to WORK. I'm so annoyed I'm thinking about a Mac...

PLEASE HELP!

[Steve Grisetti]

Is this 1 TB internal drive your C drive or a second hard drive?

If it's a second hard drive, have you ensured that it's formatted NTSFS rather than FAT32? FAT32 drives (as they come from the factory) have a file size limit that can choke this kind of work.

Likewise, is this drive partitioned or is it a RAID set-up? These two can be problematic for large files.

[Ron Hunter]

1TB internal drive ("F:") is for media files only and does not include operating system or PRE7 application. It is NTFS formatted. It is a single partition and since I don't really know much about RAID, I presume it isn't one of those.

[Chuck Engels]

Chances are this won't happen again Ron but if it does try saving the project with a new name, using Save As.
Then try exporting the file again. Also, make sure that you have Quicktime up to date.