Problem with PE7

[Jay]

Hello, Guys/Gals
I want to find out if anyone else has had this problem with PE7.
Just got a new computer: Windows 7 Ultimate, intel core i7 cpu 930@2.8 GHz, RAM 4 GB
64 Bit OS and 500 GB HD
Start a new project with just stills (size 1000 x 700) for a sideshow. Everything works but when I
Try to put in a Transition between frames. Everything closes down. I mean, I’m back to the desktop. Things I’ve tried: Reinstalled PE7, Changes projects to a new one by starting over with everything, Restarted computer to clear everything on every try…etc… Still nothing helps..
Is there something wrong with WIN 7 and 64 bit that PE7 don’t like? From reading everything from the forum about PE8 and its problems, I don’t want to go that route and upgrade.. What do you guys think?
Jay

[Steve Grisetti]

There could be, Jay. Windows 7 64-bit seems to have an uneasy relationship with Premiere Elements. Version 8 is even more problematic on it -- but sometimes version 7 gets a bit buggy on it too.

We're all still hoping Windows 7 SP1's release later this summer will resolve most of the issues.

Meantime, manually go to Windows Update and ensure you have even the non-critical updates. (Firmware and driver updates are often among them.) And, for good measure, go to the ATI or nVidia site and make sure you've got the latest drivers for your video card. Then go to Apple.com and get the latest version of Quicktime. That may or may not resolve it -- but it least it puts the odds a bit more in your favor.

The shutdown you describe, by the way, sounds like a memory issue -- so it could be an issue with scratch space on your hard drive. You've got plenty of room on your hard drive but, being a brand new set up, it could be loaded with temp files and fragmentation.

Here's my personal favorite program for keeping things on my computer tuned up and cleared off. I like it because it seems to do it all -- and with a single click! I run it every Saturday morning. See if it helps you.
http://www.iobit.com/advancedwindowscareper.html

And, of course, be sure to run your defragmenter regularly.

[Jay]

Thanks, Steve
I've done all of that.. I have been with IONbit from reading your book for a long time.. to keep my computers clean..
Boy, This is some kind of problem with PE7... poor . workmanship coming out of Adobe lately. On my laptop with With window 7,which I've used for years, works great. but its a 32 bit. This new desktop computer is no "over the counter" model..I.E DELL,HP,,etc this is a clean machine.
Thanks for you Help and keep those Tutorials coming.
Jay

[Steve Grisetti]

In defense of version 7, Jay, it's one of the best builds Adobe has produced, in my opinion. (Now version 8, that's another story.) It works great on XP, Vista and, I'd expect, the 32-bit version of Windows 7.

But, as I've said, Premiere Elements on Windows 7 64-bit is an uneasy marriage and can (not always, but it can) be problematic. It's this relatively new operating system -- not Premiere Elements 7 -- that's not quite ripe yet.

Still, I'm sorry you're having problems, Jay. Problems with version 7 are pretty rare. I hope someone has a suggestion for you.

BTW, you say that this is no "over the counter" model. Are you implying that it was built by someone other than a major brand? A home build? A local computer shop?

"Over the counter", at least when you're talking about HPs and Dells, is not a negative thing. Those systems are usually well built, and well tested.

[Bob]

I have Premiere Elements 7 and use it on Windows 7 64-bit and have had absolutely no problems with either. In my experience, Windows 7 64-bit has been the most stable version of Windows I've ever used. That said, with the large variety of third party components and drivers available it's entirely possible that you may have an issue with either the hardware or a 3rd party driver.

The most common component to have problems is the video component. If your video driver allows you to turn off the video hardware acceleration, try doing that to see if the problem resolves. Quite frequently, full hardware acceleration can expose problems in the driver or card and backing the acceration down will help.

What video card are you using?

[Jay]

Thanks, Bob and Steve
The Video drive is NVIDIA GEForce GT 240.
Bob, I'm not on the same level you are with computers and other editing programs, so you have to take it slow for an old fart like me. But I am open to anything you guys suggest. You've always have been a great help in the past.
Steve, I did not mean to imply that DELL , HP or other top brands are inferior, its just my computer guy, went and tried to get the best parts available to build a super computer. And I think he did.
I would sure like PE7 to work with this new computer and not have to wait around until Adobe decides to makes a patch to fix a screw up. Are they to BIG to fail and need a bail out?
Thanks
Jay

[roadsideron]

Sometimes it could be related to the files you're using that shut PE 7 down. I've had rogue files that when I insert them on the timeline they do funny things. I would try and start a new project and use the windows default photos in "My Documents" and insert transitions between them to see if it works. You could also take some sample video clips and randomly put them on the timeline with the photos and test those with transitions. If all is well, then it comes down to your file types.

[Dave McElderry]

Jay, FWIW, I've been using PrEl 7 on a Dell Studio XPS i7 system running Windows 7-64 for over a year now. I've only had one issue that I can recall. It has to do with getting in too big of a hurry when creating titles. If I make certain types of changes to a title and click in the timeline a little too quickly after doing so, I can cause the program to lock up or just plain crash by shutting down instantly. I try to remember to avoid doing this, but I still make a point of saving often just in case. Other than that it works just fine. BTW, my graphics card is a Radeon HD 4670.

[Bob]

Jay,

NVIDIA rings a bell. I remember seeing a lot of problems with Premiere Elements 7 crashing when transitions were applied and the NVIDIA 3D Stereoscopic driver was installed. Uninstalling that driver eliminated the problem. I don't know whether the latest NVIDIA driver release has corrected that problem or not.

Try this: Go into the Windows control panel and select uninstall a program. In the list of programs locate and select the NVIDIA 3D Stereoscopic Driver and uninstall it. Leave the other NVIDIA entries alone. Shutdown and restart the system and try adding your transitions in Premiere Elements. Let us know what happens.

[Jay]

To all you guys, Thanks for all sugs.. but Deleting NVIDIA 3D Stereoscopic Driver did the trick..who would have thunk...
Saved me from the brink again. Thanks again
Jay

[Dave McElderry]

[Bob]

Glad to hear it!

[Chuck Engels]

Excellent job as always everyone

[Steve Grisetti]

Bob gets the prize! But we all love to hear these success stories!