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DOWNLOAD ISSUES

Talk about computer software/hardware problems, related to digital video or otherwise.

DOWNLOAD ISSUES

Postby AaronH75 » Thu May 11, 2017 9:09 pm

Hello, I have tried now 7 times to download 2 of the free files (sound effects and special effects), I have done EVERYTHING the instructions told me to do. I even spoke to a couple nice guys, I believe the founders of this site to try to figure out what is up. I tried to download the sound effect file via Microsoft edge but no luck. It does not come downloaded as a .zip file BUT it comes downloaded as a Windows Media player (zip) file, that is exactly what it looks like when it is in my downloads folder. I cannot even open said files. Any suggestions??? I am not running any file management stuff either.
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Re: DOWNLOAD ISSUES

Postby Chuck Engels » Thu May 11, 2017 9:19 pm

Ron and I tried everything we could think of to help Aaron download the files but for some reason he is downloading something other than the zip file. He has tried Chrome and Edge with no success. Hope that someone can think of something that maybe I forgot or haven't run across before.

It would be good to know what the file type is that you are downloading Aaron. Check the file properties and let us know what it says the file type or file extension is.
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Re: DOWNLOAD ISSUES

Postby AaronH75 » Thu May 11, 2017 9:21 pm

Chuck Engels wrote:Ron and I tried everything we could think of to help Aaron download the files but for some reason he is downloading something other than the zip file. He has tried Chrome and Edge with no success. Hope that someone can think of something that maybe I forgot or haven't run across before.

It would be good to know what the file type is that you are downloading Aaron. Check the file properties and let us know what it says the file type or file extension is.


I just sent off a pic to you of the properties. It is the strangest thing too because it reads it as a windows media file.
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Re: DOWNLOAD ISSUES

Postby Bob » Thu May 11, 2017 11:11 pm

I tried the sound effects download (ml-170) in Edge and had no problems. It downloaded as a zip file and contained all the folders and files. No idea why Aaron is having problems. Chuck, if the properties image he sent you doesn't give a clue, perhaps he could post the file to Dropbox or similar and let you look at it directly.
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Re: DOWNLOAD ISSUES

Postby Chuck Engels » Fri May 12, 2017 2:18 pm

It seems as though Aaron's default program for zip files is Windows Media Player. I think once that is switched to the proper application the issue will be resolved.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: DOWNLOAD ISSUES

Postby Steve Grisetti » Fri May 12, 2017 3:02 pm

Aaron, can you clarify what operating system you're using. We had an issue several years ago with Macs not being able to download our files. (Though I doubt your'e on a Mac, since you're referencing Windows Media Player.)

We've all been unable to duplicate your problem on a variety of platforms, so something is definitely going on at your end. We'll just need as much information as you can give us in order to figure out what.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: DOWNLOAD ISSUES

Postby Chuck Engels » Fri May 12, 2017 5:27 pm

He is on Windows 10. The problem is because he has the wrong program set as the default for zip files as I mentioned above.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: DOWNLOAD ISSUES

Postby Ron » Sat May 13, 2017 4:00 am

Right-click on the zip file and select "Open with" and choose Windows Explorer.
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Re: DOWNLOAD ISSUES

Postby AaronH75 » Mon May 15, 2017 11:37 am

the open with method worked and I opened it in windows explorer and the AVI files were shown. It is soo strange that when I downloaded it originally it was a windows media.
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Re: DOWNLOAD ISSUES

Postby Ron » Mon May 15, 2017 4:23 pm

Glad you got it worked out, Aaron.
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-Ron

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Re: DOWNLOAD ISSUES

Postby Chuck Engels » Mon May 15, 2017 8:53 pm

It only showed as a windows media file because that was set as your default program for zip files ;)
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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