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PSE won't open photo because it can't parse the JPEG data

User discussion concerning all that's Photoshop Elements (all versions).

PSE won't open photo because it can't parse the JPEG data

Postby Red Sanders » Sat May 25, 2019 11:01 am

I've searched this forum, so sorry if I've missed posts that address this problem.

When opening photos that I've gotten from other members of our family via Facebook, or sometimes otherwise, it's not uncommon for me to get an error message "Could not complete your request because of a problem parsing the JPEG data".

Out on the net, others have suggested to open the photo in Microsoft Paint and save the photo from there, then open it in PS. That works, so is that the best solution when encountering this problem?
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Re: PSE won't open photo because it can't parse the JPEG dat

Postby sidd finch » Sat May 25, 2019 12:10 pm

Officially Adobe has announced that it has fixed the parsing JPEG data issue in its Photoshop CC 2018 version 19.1.4. You can update Photoshop CC 2018 through Creative Cloud desktop app. The parsing JPEG data issue will be resolved.

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Omnium Rerum Principia Parva Sunt – 'The beginnings of all things are small.'
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Re: PSE won't open photo because it can't parse the JPEG dat

Postby Peru » Sat May 25, 2019 12:50 pm

Red Sanders wrote:"Could not complete your request because of a problem parsing the JPEG data".

Photoshop or Photoshop Elements?
What version?

This may help:
https://helpx.adobe.com/photoshop-eleme ... ments.html
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