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PSE 15 can't locate my printer on wireless network

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PSE 15 can't locate my printer on wireless network

Postby kenskopp » Wed May 23, 2018 9:35 am

Hi,

My PSE 15 can't locate my wireless canon printer. I am in contact with ATT U-verse my internet provider. I did MS Troubleshoot and got back following message: "Local area connection doesn't have a valid ip configuration". Any one have this problem?

Ken Skopp
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, One 1TB internal SSD drive (C) and 1 3TB internal drive (E), 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB (K) and 1TB (H).
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Re: PSE 15 can't locate my printer on wireless network

Postby Dave McElderry » Wed May 23, 2018 11:16 am

Do other applications print to the same printer okay?
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Re: PSE 15 can't locate my printer on wireless network

Postby Chuck Engels » Wed May 23, 2018 12:01 pm

My Canon printer went missing after the latest Windows Update, had to complete remove and reinstall the driver (latest driver on the Canon website) and printer. I have had to do this twice in the last month after Windows 10 updates.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: PSE 15 can't locate my printer on wireless network

Postby kenskopp » Wed May 23, 2018 6:17 pm

Hi at present only PSE 15 can't find printer.

Ken
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, One 1TB internal SSD drive (C) and 1 3TB internal drive (E), 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB (K) and 1TB (H).
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Re: PSE 15 can't locate my printer on wireless network

Postby Chuck Engels » Wed May 23, 2018 10:11 pm

What about Word, or Wordpad, some other applications that can print, do they find the printer ok?
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: PSE 15 can't locate my printer on wireless network

Postby kenskopp » Fri May 25, 2018 10:15 am

Hello,
All my other software like Outlook, Word, Excel etc. will print. When I try to use scanner through PSE15 I get the following message:
"MX920 series_220FBECECBBD
software could not be launched. The device is not connected or busy."
Prior to a week ago I could scan photos from my printer by using PSE15. ??????????? I did uninstall and reinstall all the printer software twice and updated drivers.
Ken
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, One 1TB internal SSD drive (C) and 1 3TB internal drive (E), 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB (K) and 1TB (H).
kenskopp
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Re: PSE 15 can't locate my printer on wireless network

Postby Chuck Engels » Fri May 25, 2018 10:43 am

I spent a little time searching the internet for anything related to canon printers not working in photoshop and came up with nothing. If you could print a week ago then something must have changed. I might recommend uninstalling any Windows updates that occurred in the past week, not sure what else to recommend.

I had similar issues with my MG7520 but a reinstall of the software and drivers fixed the problem, however I did have to do that a total of 3 times before it actually kept working. Has been fine since the 3rd time I removed the printer, restarted my computer and then reinstalled everything. My problem was that I couldn't print to that printer at all, in any software. Your case is definitely different in that you can't print from a single applications but others are fine. Might want to do an online chat or call Canon, they are generally pretty good about support.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: PSE 15 can't locate my printer on wireless network

Postby Peru » Fri May 25, 2018 12:44 pm

Chuck Engels wrote: I might recommend uninstalling any Windows updates that occurred in the past week, not sure what else to recommend.

There have been a lot of reports on the Adobe forums of strange things happening to Photoshop and Photoshop Elements after the latest Windows 10 updates.
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Re: PSE 15 can't locate my printer on wireless network

Postby kenskopp » Sat May 26, 2018 6:26 am

Hi,

Thanks for the info. I will try reinstalling printer. I have Windows 10 only because Microsoft could not get Windows 7 to work on my computer.
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, One 1TB internal SSD drive (C) and 1 3TB internal drive (E), 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB (K) and 1TB (H).
kenskopp
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Re: PSE 15 can't locate my printer on wireless network

Postby Dave McElderry » Sat May 26, 2018 7:01 am

If the printer is working in all your other software I'd be more inclined to reinstall PSE than the printer driver.
Be yourself; everyone else is taken.

Asus X570-E motherboard; AMD Ryzen 9 3900X 3.8 GHz; 64GB DDR4; GeForce RTX 2060 6GB; 1TB Samsung 970 Pro M.2 SSD
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Re: PSE 15 can't locate my printer on wireless network

Postby kenskopp » Sat May 26, 2018 9:44 am

Hello,
I uninstalled and reinstalled my Canon MX920 printer. I then went into PSE15. I tried scanning, it didn't recognize scanner. I then went to preferences and set all preferences to default. Now I can use PSE15 to scan pictires into PSE15.

Thank you for the help.

Ken
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, One 1TB internal SSD drive (C) and 1 3TB internal drive (E), 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB (K) and 1TB (H).
kenskopp
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Posts: 184
Joined: Wed Aug 01, 2012 8:14 pm
Location: Jenison, MI (Outside Grand Rapids, MI)

Re: PSE 15 can't locate my printer on wireless network

Postby Chuck Engels » Sat May 26, 2018 6:34 pm

Awesome, glad you got it working Ken :TU:
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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