They're here! More Muvipix.com Guides by Steve Grisetti!
The Muvipix.com Guides to Premiere & Photoshop Elements 2024
As well as The Muvipix.com Guide to CyberLink PowerDirector 21
Because there are stories to tell
muvipix.com

Elements 13 Editor crashes

User discussion concerning all that's Photoshop Elements (all versions).

Re: Elements 13 Editor crashes

Postby Frankt » Thu Oct 15, 2015 11:49 am

Hi there,
very glad to get so much support from all of you!!!

The user wrote me today, she deinstalled the Microsoft Visual CC-Package - after that Elements didn't start (that logically). The deinstalled Elements 13 and after that a testversion of Elements 14 - it started but crashes after some minutes.

I really don't know, how to help this user...

Yours
Frank
Frankt
New User
New User
 
Posts: 7
Joined: Wed Oct 07, 2015 9:58 am

Re: Elements 13 Editor crashes

Postby Steve Grisetti » Thu Oct 15, 2015 3:28 pm

I wish I could sit down with her computer for a couple of hours. I'll bet we could figure it out!
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
User avatar
Steve Grisetti
Super Moderator
Super Moderator
 
Posts: 14439
Joined: Sat Feb 17, 2007 5:11 pm
Location: Milwaukee, Wisconsin

Re: Elements 13 Editor crashes

Postby Frankt » Fri Oct 16, 2015 10:45 am

Hi there,
it seems, we solved the problem!! Looks like it was an graphic driver issue!! I really didn't thought about that, because Elements 11 and all other programms worked fine.

But after installing a new graphic driver, she could open, edit and save all files.

Really happy about that... :exc:

Thanks a lot for your support.

Yours
Frank
Frankt
New User
New User
 
Posts: 7
Joined: Wed Oct 07, 2015 9:58 am

Re: Elements 13 Editor crashes

Postby Dave McElderry » Fri Oct 16, 2015 10:56 am

John 'twosheds' McDonald wrote:Just to throw into the mix a few of the more obvious things -
...all drivers are up to date;

:TU:
Be yourself; everyone else is taken.

Asus X570-E motherboard; AMD Ryzen 9 3900X 3.8 GHz; 64GB DDR4; GeForce RTX 2060 6GB; 1TB Samsung 970 Pro M.2 SSD
User avatar
Dave McElderry
Moderator
Moderator
 
Posts: 4757
Joined: Fri Feb 23, 2007 10:18 am
Location: Lost In Middle America

Re: Elements 13 Editor crashes

Postby Steve Grisetti » Fri Oct 16, 2015 12:02 pm

Sometimes it's the most basic stuff. Glad you found a solution, Frank!
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
User avatar
Steve Grisetti
Super Moderator
Super Moderator
 
Posts: 14439
Joined: Sat Feb 17, 2007 5:11 pm
Location: Milwaukee, Wisconsin

Re: Elements 13 Editor crashes

Postby Chuck Engels » Fri Oct 16, 2015 12:12 pm

Way to go John and everyone that helped with this issue !!

:::muvipix:::
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 18152
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA

Re: Elements 13 Editor crashes

Postby Chuck Engels » Fri Oct 16, 2015 12:16 pm

Frank, I invite you to take a look around the site and see what all we have to offer. And be sure to check out some of our other forum topics and our free tutorials. Please recommend the site to others :)
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 18152
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA

Previous

Return to Photoshop Elements 


Similar topics


Who is online

Users browsing this forum: No registered users and 12 guests