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mp4 iTunes - no video

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mp4 iTunes - no video

Postby bobfranz » Wed Apr 08, 2020 1:07 pm

I've added mp4 files to iTunes and there is audio but no video. My version of iTunes is up to date (12.10.5.12) and I'm using Premiere Elements 2020 (Version 18.0)

I'm guessing there is a fix but can't find it. Suggestions?

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Re: mp4 iTunes - no video

Postby Steve Grisetti » Wed Apr 08, 2020 8:54 pm

I'm not sure what you're asking, Bob. Are you saying that you used Export & Share/Devices/Computer to output a 1920x1080 MP4 and that you uploaded this file to iTunes and when you play it on iTunes there is no sound?

Was there sound on your MP4 when you first output it from Premiere Elements?

What operating system are you using?

Can you give us a link to your iTunes file so we can download it and see if we hear audio?
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Re: mp4 iTunes - no video

Postby bobfranz » Thu Apr 09, 2020 12:20 am

Steve,

Yes except the clip in iTunes has no VIDEO. The audio is fine. Here's a link:

https://youtu.be/oucxTRz1mkg

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Re: mp4 iTunes - no video

Postby bobfranz » Thu Apr 09, 2020 12:21 am

I'm using Windows 10.
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Re: mp4 iTunes - no video

Postby Steve Grisetti » Thu Apr 09, 2020 7:17 am

I see both video and audio on that YouTube link. Are you not seeing and hearing it?

Or are you saying that only on iTunes does it have no video?

Are you distributing it with iTunes? And, if so, can you post a link so we can see this video? Or are you merely using iTunes to move the file to your portable device or phone?

I'm not clear how iTunes is part of your process.
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Re: mp4 iTunes - no video

Postby Chuck Engels » Thu Apr 09, 2020 12:04 pm

Try using VLC Media Player to view videos on your computer rather than iTunes if that's what you are having a problem with.
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Re: mp4 iTunes - no video

Postby bobfranz » Thu Apr 09, 2020 12:17 pm

When the clip is copied to iTunes there is no video when I try to play it in iTunes. The clip plays showing the correct length and with audio and a black screen.

I use iTunes to access my video clips on AppleTV so I can easily view them on the big screen. The problem is with iTunes. On my PC the clips, once transferred to iTunes, have no video. Therefore when I access on AppleTV, there also is no video.

The reason I posted here (as well as on an Apple forum) is that the clips were created in PrEl 2020. Clips created in PrEl 2018 work fine in iTunes. So something is different in the clip created in 2020.
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Re: mp4 iTunes - no video

Postby bobfranz » Thu Apr 09, 2020 4:29 pm

I've solved the problem.

When I went to "Export & Share", Computer, PrEl was defaulting to 720 x 480 resolution. (because they are old videos?) The mp4 output has no video in iTunes.

When I changed the resolution to 1280 x 720 the mp4 output plays correctly in iTunes.
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Re: mp4 iTunes - no video

Postby Steve Grisetti » Thu Apr 09, 2020 7:24 pm

Glad you found a solution, Bob. Though I am surprised that iTunes would discriminate against standard def video.
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Re: mp4 iTunes - no video

Postby bobfranz » Fri Apr 10, 2020 11:42 am

Yes it is strange. I've transferred 20+ successfully now after 30+ unsuccessful 480's. And I tried using PrEl 2018 with same results.
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Re: mp4 iTunes - no video

Postby Steve Grisetti » Fri Apr 10, 2020 12:13 pm

Premiere Elements 2020 outputs MP4s that use AAC audio, which is pretty standard. But if you'd like we can walk you through creating a custom output setting that creates MP4s with MPEG audio so you can see if that works. We could also show you how to save your MP4 with PCM audio, although that could make your files a little bigger.
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Re: mp4 iTunes - no video

Postby Chuck Engels » Fri Apr 10, 2020 12:19 pm

Seems that the problem is video related not audio. Sounds like the audio plays fine, or is that not the case?

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Re: mp4 iTunes - no video

Postby bobfranz » Fri Apr 10, 2020 12:37 pm

Chuck and Steve,

Yes the problem is video not audio. I'm fine with exporting in 720 vs. 480 resolution so I think I'm set.

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