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I can't import my videos from my iphone Xs

Specific to Premiere Elements version 2019

I can't import my videos from my iphone Xs

Postby Mercy Alens » Sat Jun 15, 2019 9:32 pm

Hi guys!
I have been having a hard time in importing videos from my iphone Xs recorded in 4k 60fps. The software is not accepting it. But I downloaded a video from iphone 6s and was Able to do it successfully. Please help me, I would really appreciate it. I googled it I can't find any answer even in youtube except from a video of Steve Grisetti teaching about the basics of Adobe elements pro. So now I am here and just registered as a member. I am really looking forward for your insights.
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Re: I can't import my videos from my iphone Xs

Postby sidd finch » Sun Jun 16, 2019 11:41 am

sounds like you might need to use a free program called handbrake to convert the file to a usable format. I think 4k @60 fps might be in HEVC codec which is why you are having issues.

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Re: I can't import my videos from my iphone Xs

Postby Steve Grisetti » Mon Jun 17, 2019 3:33 pm

I think Sidd is definitely right. (You don't say if you're working on a PC or a Mac computer, but that is also a factor.)

Open one of your videos in MediaInfo and post the report here, as we show you in this video.
http://www.youtube.com/watch?v=Ivy9ckSX1M0&t=1s
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