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download issue

Specific to Premiere Elements version 2019

download issue

Postby mattwinn » Sat Jun 01, 2019 10:50 am

After I downloaded a video (Basketball 05 Video) and try to drag it from Add Media, I get an error message that says
Add Media Failure
it lists the name of the file as courtdownload.mov
and the dialog box says The importer reported a generic error.
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Re: download issue

Postby sidd finch » Sat Jun 01, 2019 12:27 pm

It would be helpful if you are able to provide some specifics. What device was the file recorded on? If it was a smartphone you might need to use handbrake ( a free program) to convert to a file into a usable format.

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Re: download issue

Postby Steve Grisetti » Sat Jun 01, 2019 2:18 pm

This is a background video from our site. I've downloaded it, uncompressed it and I received a similar error code when I tried to load it into Premiere Elements 2019.

I've been able to make it somewhat usable to converting it to an MP4 using Handbrake, but I'm not entirely satisfied with the results.

I apologize that this is a troublesome file. I'll figure out how to make it work and get back to this post in a day or so, okay?
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Re: download issue

Postby Chris B » Sun Jun 02, 2019 12:53 am

I don't have PE 2019 - however if this is because it's a quicktime container it can be repackaged into MP4 with no quality loss with ffmpeg. (https://ffmpeg.zeranoe.com/builds/)

ffmpeg.exe -i tv0523.mov -c copy tv0523.mp4
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Re: download issue

Postby Steve Grisetti » Sun Jun 02, 2019 8:38 am

Well, I finally figured out how to make the file compatible with Premiere Elements. But it's kind of ugly. I may recommend we pull that background down. It's definitely a challenging video file.

1. Open the video in the free download HandBrake.
2. In HandBrake, select the Preset for General/Fast 480p30.
3. Under the Summary tab, set Format to MP4.
4. Under the Dimension tab, type in the Size 640x480.
5. Under the Video tab, select the MP4 video codec and make sure the Constant Frame Rate is selected.
6. Click Star Encode to convert the file to an MP4.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: download issue

Postby mattwinn » Mon Jun 03, 2019 3:41 pm

I have a feeling if I am going to continue in this arena I need to first find out what a handbrake is and then obtain a glossary.
Thank you.
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Re: download issue

Postby sidd finch » Mon Jun 03, 2019 6:12 pm

lol.... Handbrake is a free open source program that allows the user to convert video to a format that can be used without issue on video editors. :ha:

You picked a great place to ask your questions. Most of the users here are patient, helpful and encouraging. Regardless of expertise level of the question being asked....


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Re: download issue

Postby Steve Grisetti » Mon Jun 03, 2019 7:20 pm

Here's my basic tutorial on HandBrake. Although you should use the specific directions I listed above in this particular case.

3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: download issue

Postby mattwinn » Tue Jun 04, 2019 9:06 pm

I had my doubts about you guys after my first post but after the Handbrake guidance from Steve I got it and all doubts have been throttled and replaced with great confidence . I really can not believe I got it. It took me awhile but I got it.
Thank you Steve.
Sidd, in response to your Mark Antony Latin phrase (Brutus or Cicero. I cant recall that many years but it is Roman) I retort " The journey of one thousand miles begins with but a single step" or from the Bill Murray movie What about Bob "Baby Steps"
I just took mine with a shove from you guys.

Thanks again
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Re: download issue

Postby Steve Grisetti » Wed Jun 05, 2019 6:58 am

Thank you for your much-appreciated endorsement, Matt! It's great to know we're still doing what we set to do nearly 15 years ago.
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Re: download issue

Postby Chuck Engels » Wed Jun 05, 2019 7:08 pm

Some of the backgrounds and motion elements we have are over 10 years old, a few things have changed since then :)
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Re: download issue

Postby Steve Grisetti » Thu Jun 06, 2019 7:04 am

That's true. When we bought a large part of our library, 720x480 video and the .avi format were standard. The H.264 .mp4 standard was virtually unheard of.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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