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PRE 2019 no audio after importing video

Specific to Premiere Elements version 2019

Re: PRE 2019 no audio after importing video

Postby Dave McElderry » Wed Nov 07, 2018 5:49 pm

Most welcome. Let us know how things turn out.


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Re: PRE 2019 no audio after importing video

Postby Bren » Wed Nov 07, 2018 11:05 pm

Hi Dave,

Question for you...my husband and I have both tried this and keep getting a message that states: the system cannot find the pathway specified. I know you said it could be 'touchy' but we've tried making any corrections and feel we've followed things to the T but to no avail. Any suggestions of what we may be doing wrong? :(
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Re: PRE 2019 no audio after importing video

Postby Bren » Wed Nov 07, 2018 11:14 pm

Ok Dave, just tried again (can't give up-lol) and this time it says: syntax of the command is incorrect. This is definitely user error but...grrr...not sure what I'm doing wrong. :(
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Re: PRE 2019 no audio after importing video

Postby Dave McElderry » Thu Nov 08, 2018 6:10 am

Can you post a screen capture of the command window showing the command line that you're typing in? If not, just type the text in so I can take a look at it?
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Re: PRE 2019 no audio after importing video

Postby Bren » Thu Nov 08, 2018 8:19 pm

Absolutely, Dave!! Here's what I'm typing in:

copy /b C:\Users\Brian Opsahl\Videos\GRWM featuring Natasha Denona Safari palette 003.mts+C:\Users\Brian Opsahl\Videos\GRWM featuring Natasha Denona Safari palette 004.mts C:\Users\Brian Opsahl\Videos\complete.mts

Surely this is operator error but...just cannot figure out what I'm doing wrong...ugh!!!
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Re: PRE 2019 no audio after importing video

Postby Dave McElderry » Thu Nov 08, 2018 8:37 pm

I'm pretty sure the problem is the spaces in the file names and in your username. Rename the files without spaces and try it again. If that doesn't work then the username also has to be without the space. I'm not sure what to do about that because my username is only a single word without spaces. That could be a problem. In a command line spaces in the right place, or no spaces, are critical. That's the syntax problem.
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Re: PRE 2019 no audio after importing video

Postby Bren » Thu Nov 08, 2018 8:50 pm

Thanks so much Dave! Will try that right away and let you know!! :)
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Re: PRE 2019 no audio after importing video

Postby Bren » Thu Nov 08, 2018 9:13 pm

Sadly that didn't work and we also don't know how to change the user name. :( Thanks so much for all your help! It is so very appreciated!!!
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Re: PRE 2019 no audio after importing video

Postby Dave McElderry » Thu Nov 08, 2018 9:20 pm

So let’s get back to basics. Did you try Steve’s Handbrake suggestion? Unless you can’t work around the few missing frames problem that’s a better solution anyway.
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Re: PRE 2019 no audio after importing video

Postby Bob » Thu Nov 08, 2018 9:45 pm

If there are embedded spaces, enclose each separate path/filename in quotes.

For example: copy /b "c:\users\a b\file 1.mts"+"c:\users\a b\file 2.mts" "c:\users\a b\videos\complete.mts"

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Re: PRE 2019 no audio after importing video

Postby Dave McElderry » Thu Nov 08, 2018 9:52 pm

Excellent! Thanks Bob!


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PRE 2019 no audio after importing video

Postby Dave McElderry » Thu Nov 08, 2018 10:08 pm

Bren, if the space in the username isn’t an issue, as in Bob’s example, then renaming the files should have worked. Could you post your revised command line?
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Re: PRE 2019 no audio after importing video

Postby Bren » Fri Nov 09, 2018 10:43 pm

Hello Guys, well...I've just gotten my computer back as we had Windows 10 installed today. Unfortunately, there's still no audio importing with my videos when after importing them into PRE. :( What now? :(
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Re: PRE 2019 no audio after importing video

Postby Steve Grisetti » Sat Nov 10, 2018 8:26 am

Convert your source video to 1920x1080 MP4s with constant frame rate and uncompressed audio using the great, free download Handbrake.

Try it with one video and see what results you get.

Though I'm actually kind of surprised that you don't get audio from your videos on windows 10. But converting is a last resort. See if it works.

It's not a permanent solution. You don't want to have to convert every file you want to edit. But it's worth exploring. At least until we can figure out what's up with your Windows 10/Premiere Elements installation.

As I said earlier, another solution is to use an earlier version of Premiere Elements. It may be worth installation the free trial of version 15 to see if that resolves your problem. You can find it here:
https://helpx.adobe.com/download-instal ... loads.html
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Re: PRE 2019 no audio after importing video

Postby Bren » Sun Nov 11, 2018 6:57 am

Hi again, sorry this is a late reply! Life got very chaotic for a minute! ;)

Ok, so the audio IS working now. When first imported the audio isn't there but soon after it catches up. A little strange but I'm just glad it's there, even if a bit late to the game. ;)

One thing I noticed after editing and saving the first video is that the quality isn't as good after editing. The video seems less clear and sometimes slightly pixelated- very slightly but noticeable quality decline. Is this an upload issue on my part?

Thanks again!! Bren~
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