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PRE 15 Won't Launch...

Specific to Premiere Elements version 15

PRE 15 Won't Launch...

Postby Ron » Wed Jan 18, 2017 4:50 pm

Hi Everyone,

... And it's got me stumped. I will try to be brief. I installed the bundle back in November - I needed to edit a few image files in PE. Well, I never launched Premiere Elements until a couple of days ago. Won't launch. I get the Welcome Screen, but when selecting Video Editor, nothing happens. I've tried several different nVidia drivers, no luck. Performed a System Restore to mid December, same issue. I started the system with generic audio/video drivers and still have the issue.

The Event Viewer has the following error:

Activation context generation failed for "c:\program files\adobe\adobe premiere elements 15\MPEGHDVExport.exe". Dependent Assembly Plug-ins\Common\TSStrider,type="win32",version="1.0.0.0" could not be found. Please use sxstrace.exe for detailed diagnosis.


I was hoping that maybe someone has had this problem and/or can guide me with some troubleshooting steps.
Regards,
-Ron

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Re: PRE 15 Won't Launch...

Postby Steve Grisetti » Wed Jan 18, 2017 5:38 pm

Do you have previous versions of the program installed that used to work? Do they no longer launch either?
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Re: PRE 15 Won't Launch...

Postby Ron » Wed Jan 18, 2017 5:57 pm

I uninstalled the previous version (10), Steve. And never had a problem with it. Now I wish I would've left it installed.
Regards,
-Ron

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Re: PRE 15 Won't Launch...

Postby Chuck Engels » Wed Jan 18, 2017 8:04 pm

Ron, try installing version 10 again and see what happens.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: PRE 15 Won't Launch...

Postby Chuck Engels » Wed Jan 18, 2017 8:10 pm

By the way, did you try the Adobe Clean Tool and then install the application again?
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: PRE 15 Won't Launch...

Postby Ron » Wed Jan 18, 2017 8:59 pm

The Clean Tool didn't have Premiere Elements listed as an option, mostly the "Creative" stuff... unless I did something wrong.

I will try to install the older version to see what happens.
Regards,
-Ron

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Re: PRE 15 Won't Launch...

Postby Steve Grisetti » Wed Jan 18, 2017 10:14 pm

With the cleaner tool, choose the All option on the first set of selections. The Elements programs will show up on the next screen.
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Re: PRE 15 Won't Launch...

Postby Ron » Thu Jan 19, 2017 4:52 am

Steve Grisetti wrote:With the cleaner tool, choose the All option on the first set of selections. The Elements programs will show up on the next screen.

Ahh...
Regards,
-Ron

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Re: PRE 15 Won't Launch...

Postby Ron » Thu Jan 19, 2017 4:02 pm

Chuck Engels wrote:Ron, try installing version 10 again and see what happens.

Launched, no problem.

Will try Cleaner Tool again.
Regards,
-Ron

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Re: PRE 15 Won't Launch...

Postby Ron » Thu Jan 19, 2017 4:56 pm

Steve Grisetti wrote:With the cleaner tool, choose the All option on the first set of selections. The Elements programs will show up on the next screen.


Code: Select all
List of products installed on this machine

1   Adobe Creative Cloud Desktop
2   Adobe Flash Video Encoder
3   Adobe Photoshop Elements 15(64 bit)
4   Adobe Id Credentials
5   Clean All.

Please enter the option number of the product you wish to remove; enter (q) to quit ... >>

Premiere Elements was not listed. Didn't want to "clean" the other programs.
Regards,
-Ron

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Re: PRE 15 Won't Launch...

Postby Steve Grisetti » Thu Jan 19, 2017 5:09 pm

I don't know why your Premiere Elements installations aren't showing on this second option screen for the Cleaner Tool. They always do on mine.
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Re: PRE 15 Won't Launch...

Postby Ron » Thu Jan 19, 2017 5:11 pm

Steve, should I have left it installed? All of those programs are still installed.

Edit: Why would the cleaner want to clean stuff that's still installed??
Regards,
-Ron

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Re: PRE 15 Won't Launch...

Postby Steve Grisetti » Thu Jan 19, 2017 5:21 pm

I don't know. I believe it gives you the option to clean off all your Adobe programs -- but I'm no expert.
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Re: PRE 15 Won't Launch...

Postby Ron » Thu Jan 19, 2017 5:26 pm

Steve, I'm not at my Desktop.... will PRE run in [Windows] Safe Mode? I can try that to determine if it is, in fact, a driver issue.

Thanks for hanging in there with me.
Regards,
-Ron

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Re: PRE 15 Won't Launch...

Postby Chuck Engels » Thu Jan 19, 2017 7:14 pm

Ron, did you reinstall version 10?
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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