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Help with Importing Videos shot in Portrait Orientation

Specific to Premiere Elements version 14

Help with Importing Videos shot in Portrait Orientation

Postby britzman » Thu Jun 25, 2020 3:53 am

Looking for help trouble shooting this error. I am using Adobe Premiere Elements 14 on a laptop running Windows 10. I am trying to import videos taken vertical/portrait orientation with a Samsung S8 for editing, however every time I try, I get the following error:
Add Media Failure
Error Message
The importer reported a generic error
(See image below for screen shot)

To be clear, i have no problems importing videos taken landscape orientation, just portrait. I've done some Google searches with no luck solving this problems.

I have checked for updates and there are none to download.

Thanks for any assistance!
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Re: Help with Importing Videos shot in Portrait Orientation

Postby Steve Grisetti » Thu Jun 25, 2020 6:49 am

You don't say which phone this video is coming from, but that too could be a factor when you're dealing with an older version of Premiere Elements, as you are.

Open the MP4 in the free download MediaInfo. In MediaInfo, set View to Text and then copy this text and paste it to this forum. Once we see the specs of the file you're trying to import we'll better be able to advise you.

BTW, I assume you do know that you can't edit a portrait video project in Premiere Elements. Premiere Elements can only edit video that is 4:3 or 16:9 widescreen. So even if you can import this video it's going to be placed in a widescreen project with a black, empty area on either side of the video frame.
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Re: Help with Importing Videos shot in Portrait Orientation

Postby britzman » Thu Jun 25, 2020 7:01 am

Thanks for replying, I'll work on downloading that program to give the additional info requested.
I did include that the videos are being created on a Samsung S8 in the original post
And yes, I'm fine with the black box for the videos to align with the formatting requirements.
Be back as soon as I figure out MediaInfo.
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Re: Help with Importing Videos shot in Portrait Orientation

Postby britzman » Thu Jun 25, 2020 7:14 am

Okay, that didn't take as long as I feared, was able to do it before leaving, so here is the requested info from MediaInfo:

General
Complete name : D:\bnc\~Pics and Videos\2020 Memories\2020_Videos\06June2020_Videos\06-21-23-2020\20200623_093000_Trail.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 31.1 MiB
Duration : 15 s 96 ms
Overall bit rate : 17.3 Mb/s
Encoded date : UTC 2020-06-23 16:30:16
Tagged date : UTC 2020-06-23 16:30:16
xyz : +00.0000+000.0000/
com.android.version : 9

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 15 s 96 ms
Bit rate : 17.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Rotation : 90°
Frame rate mode : Variable
Frame rate : 30.000 FPS
Minimum frame rate : 28.364 FPS
Maximum frame rate : 30.131 FPS
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.274
Stream size : 30.7 MiB (98%)
Title : VideoHandle
Language : English
Encoded date : UTC 2020-06-23 16:30:16
Tagged date : UTC 2020-06-23 16:30:16
Color range : Limited
colour_range_Original : Full
Color primaries : BT.709
colour_primaries_Original : BT.601 NTSC
Transfer characteristics : BT.709
transfer_characteristics_Original : BT.601
Matrix coefficients : BT.709
matrix_coefficients_Original : BT.601
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 15 s 83 ms
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 471 KiB (1%)
Title : SoundHandle
Language : English
Encoded date : UTC 2020-06-23 16:30:16
Tagged date : UTC 2020-06-23 16:30:16
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Re: Help with Importing Videos shot in Portrait Orientation

Postby sidd finch » Thu Jun 25, 2020 8:56 am

Frame rate mode : Variable


Video editors have a hard time with variable frame rate. You might consider handbrake the free software to convert to a fixed frame rate.

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Re: Help with Importing Videos shot in Portrait Orientation

Postby Peru » Thu Jun 25, 2020 9:19 am

Here are Steve's tutorials:

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Re: Help with Importing Videos shot in Portrait Orientation

Postby Steve Grisetti » Thu Jun 25, 2020 9:57 am

Couldn't have said it better myself, guys. Although I would have tried.
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Re: Help with Importing Videos shot in Portrait Orientation

Postby Chuck Engels » Thu Jun 25, 2020 10:23 am

You guys are good !! :TU:
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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Re: Help with Importing Videos shot in Portrait Orientation

Postby sidd finch » Thu Jun 25, 2020 6:18 pm

We are here to serve....

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Re: Help with Importing Videos shot in Portrait Orientation

Postby britzman » Wed Jul 01, 2020 12:31 am

I thought I responded and expressed my thanks, but now I see I failed to do that so My apologies and thank you for your assist!
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