Country/Region setting

[tedco]

Hi,

I have just purchased Adobe Premiere Elements and PhotoShop Elements 14, and installed same without problems.

Getting used to the new Preferences, I have problems updating to the correct country - I live in Australia.

Adobe Premiere Elements 14 do correctly shows Country/Region as Australia.

However, Elements Organizer shows Ashmore and Cartier Islands, and PhotoShop Elements shows Coral Sea Island.
Changing to Australia is possible, but it revert back to the countries mentioned here, when exiting Preferences.
I can change to United Kingdom, but not Australia .

I have tried to delete Elements Preferences (Adobe Photoshop Elements 14 Prefs.psp) from folder C:\Users\[user name]\AppData\Roaming\Adobe\Premiere Elements\{version number} but to no avail.

I have removed and re-installed PhotoShop Elements 14, but still no success.

I have also checked that I have the latest update from Adobe.

Any ideas as to what I am doing wrong ?

Thank you for your help and support.

[Steve Grisetti]

That's an interesting problem, Ted. I'll do some research and see what I can see.

Meantime, maybe someone who understands how all those drivers connect will offer a solution.

[Bob]

That's a tough one. It's really not clear as to why you cannot update the preferences through the program.

Premiere Elements, Photoshop Elements, and the Organizer each have their own separate preferences file. Here are where they are located:

C:\Users\[user name]\AppData\Roaming\Adobe\Premiere Elements\{version number}
C:\Users\[user name]\AppData\Roaming\Adobe\Photoshop Elements\{version number}\Editor
C:\Users\[user name]\AppData\Roaming\Adobe\Elements Organizer\{version number}\Organizer

In addition, there may be registry entries for each of those applications.

Besides deleting the preferences files and letting the applications recreate them, there is something else you can try. That's to try running each application in Administrator mode to make the preferences changes. The security settings in Windows 7, 8, and 10 sometimes prevent applications from writing to protected file locations or registry keys. Running the program as an administrator bypasses the security settings and allows it to write to the protected areas. You should only need to do this once for each of three applications.

Find where Photoshop Elements, Premiere Elements, and Elements Organizer are installed and locate the main program in each folder. (By default, they are installed in a folder under C:\Program Files\Adobe.) Right click on the main program (will end in .exe) and select "run as administrator". Make the preference change and exit the program. After doing all three applications, start them normally and check to see if the preferences updated. Hopefully, that did it.

[tedco]

Sorry for not replying earlier to this issue,

I have tried the suggestions, but have not been able to change to correct country/region.

Also, did a complete search in the Registry for "Coral Sea Islands", but nothing came up - to be sure, did another search for only "Coral" with no match.

I am at a loss, and can't find anything on Adobe's site.

I would think I am not alone with this problem,

Regards

[tedco]

I have just had a 'chat session' with Ajay from Adobe, and his response to the country/region issue is below:

"Seems like this is a problem with certain regions on which the engineering team is working. We will be coming with a fix with the release of update of PSE 14 soon."

I did a search of my registry file for "Country", and oddly - only Premiere Elements 14 have a country entry with country code as 12 (Australia).

Elements and Organizer have no Country entry - still reckon it must be a bug, although Ajay from Adobe denied this.

Regards

[Chuck Engels]

Thanks for the update Ted