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Pre 12& Windows 10

Specific to Premiere Elements Version 12.

Pre 12& Windows 10

Postby cmarch2106116 » Wed Feb 03, 2016 5:25 pm

Any known issues with Windows 10. Started a new project and about 8 min of video footage into the project Pre 12 crashes continually. Had used Win 7 and 8 previously. Did not experience this problem. I am running Intel I7 with 32GBs Ram 64 bit. Windows error message reads: C:\Pre12\Main\Media Core\Audio Renderer\API\Inc\Audio Buffer/AudioSub Buffer. Would appreciate any help. Don't know who else to turn to. You guys have helped me before especially Steve. Thanks, C Marchiano
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Re: Pre 12& Windows 10

Postby Steve Grisetti » Wed Feb 03, 2016 9:12 pm

First, can you confirm that you installed Premiere Elements 12 on Windows 10 -- rather than installing on Windows 7 or 8 and then upgraded the operating system? If the latter, I'd definitely recommend an uninstall and reinstall.

Second, what audio files are you using your project, other than the audio that's attached to your video?
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: Pre 12& Windows 10

Postby cmarch2106116 » Thu Feb 04, 2016 12:18 pm

Steve, Thank you. I will try the uninstall and install. As far as video files used, I am using the audio attached to the vid files and mp3's or mp4's that I download from You Tube for soundtrack. I will get back to you with my results. Thanks again. Charles Marchiano
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Re: Pre 12& Windows 10

Postby Steve Grisetti » Thu Feb 04, 2016 5:20 pm

Rather than using MP3s or MP4s for your audio, convert them to WAV files using the free download Audacity. It may well resolve your issues.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: Pre 12& Windows 10

Postby cmarch2106116 » Fri Feb 05, 2016 3:34 pm

Steve, Thanks for the tip. Charles
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Re: Pre 12& Windows 10

Postby cmarch2106116 » Sun Feb 07, 2016 5:03 pm

Steve, The uninstall and reinstall option did not work. The program still crashes. Considering buying version 14. Wondering if that will resolve all of my issues? Charles
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Re: Pre 12& Windows 10

Postby Steve Grisetti » Sun Feb 07, 2016 5:55 pm

It's worth downloading the free trial to see, Charles. But definitely try before you buy.

Version 12 is very stable, and it's got the same underlying programming at its core. So if you're still having problems with version 14, it may be time to consider doing a little maintenance. Particularly since you've recently replaced your operating system.
3.6 ghz i7-7700 running Windows 10 Pro 64-bit with 16 gigs RAM and a 2 terrabyte HD. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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