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Can't delete file

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Can't delete file

Postby Peru » Fri Jan 01, 2021 12:13 pm

I have a .jp2 file on my D drive, an internal drive where I keep documents instead of on the C drive in My Documents on Windows 10.
I know it is not malware. It is a certificate of completion that was downloaded by my daughter some time ago.

I tried deleting it with Windows Explorer, but it causes Windows Explorer to lock up and I have to use Task Manager to restart Windows Explorer.
I opened it in XnView and tried to delete it, and it also becomes Not Responding and I have to kill it with Windows Explorer.
I was able to edit it and save over it in Photoshop, but I still could not delete it or change the file name or extension.

I tried Properties > Security and tried to changed permissions to Allow, but again it becomes Not Responding.

I know that there are free utilities out there that say they will allow deletion of locked files, but am hesitant to download any without knowing that they are reliable.
Can anybody recommend a utility that they have used successfully?
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Re: Can't delete file

Postby Dave McElderry » Fri Jan 01, 2021 12:33 pm

Have you tried deleting from Safe Mode? Often these files like this are being locked by a program running in the background. You can also try doing this from a command prompt (as administrator) if you know the path and are comfortable with doing that. I’ve also done this with a utility but I don’t remember what I used.
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Re: Can't delete file

Postby Peru » Fri Jan 01, 2021 12:39 pm

Dave McElderry wrote:Have you tried deleting from Safe Mode?

I forgot to mention that was the first thing I tried.
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Re: Can't delete file

Postby Peru » Fri Jan 01, 2021 12:41 pm

Dave McElderry wrote:You can also try doing this from a command prompt (as administrator) if you know the path

I also tried that, but it could not find the file. I was pretty sure that I had the correct path.
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Re: Can't delete file

Postby Peru » Fri Jan 01, 2021 1:44 pm

Thanks for the suggestions, Dave.

I just downloaded this and it worked:
https://www.majorgeeks.com/files/detail ... table.html
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Re: Can't delete file

Postby Dave McElderry » Fri Jan 01, 2021 1:55 pm

Glad to hear you found a solution. Always more than one way to solve these problems.
Be yourself; everyone else is taken.

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