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The Muvipix.com Guides to Premiere & Photoshop Elements 2024
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Re: PRE 15 Won't Launch...

Have you tried the reset keys while starting the app? Press Alt (Windows) or Option (Mac OS) while launching Premiere. You can release the Alt key or Option key when the splash screen appears. To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Ma...
by Ron
Sun Jan 22, 2017 8:17 am
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

I contacted Support this morning via chat: Sampath: Ronald ,I checked and see that this is the Product Specific issue and in this case I need to transfer this chat to Product Expert team but I am sorry to inform you that our product expert team is offline today and you have to contact us back on bus...
by Ron
Sun Jan 22, 2017 7:52 am
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

This is correct :conf:
by Ron
Sat Jan 21, 2017 4:34 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

Yes, I've tried both of your suggestions.

I appreciate all the help. I think it's time to contact Adobe Support.

Thanks!
by Ron
Fri Jan 20, 2017 3:37 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

Ron wrote:
Chuck Engels wrote:Ron, try installing version 10 again and see what happens.

Launched, no problem.

Will try Cleaner Tool again.
by Ron
Thu Jan 19, 2017 7:21 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

Steve, I'm not at my Desktop.... will PRE run in [Windows] Safe Mode? I can try that to determine if it is, in fact, a driver issue.

Thanks for hanging in there with me.
by Ron
Thu Jan 19, 2017 5:26 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

Steve, should I have left it installed? All of those programs are still installed.

Edit: Why would the cleaner want to clean stuff that's still installed??
by Ron
Thu Jan 19, 2017 5:11 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

With the cleaner tool, choose the All option on the first set of selections. The Elements programs will show up on the next screen. List of products installed on this machine 1 Adobe Creative Cloud Desktop 2 Adobe Flash Video Encoder 3 Adobe Photoshop Elements 15(64 bit) 4 Adobe Id Credentials 5 Cl...
by Ron
Thu Jan 19, 2017 4:56 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

Chuck Engels wrote:Ron, try installing version 10 again and see what happens.

Launched, no problem.

Will try Cleaner Tool again.
by Ron
Thu Jan 19, 2017 4:02 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

Steve Grisetti wrote:With the cleaner tool, choose the All option on the first set of selections. The Elements programs will show up on the next screen.

Ahh...
by Ron
Thu Jan 19, 2017 4:52 am
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

The Clean Tool didn't have Premiere Elements listed as an option, mostly the "Creative" stuff... unless I did something wrong.

I will try to install the older version to see what happens.
by Ron
Wed Jan 18, 2017 8:59 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: PRE 15 Won't Launch...

I uninstalled the previous version (10), Steve. And never had a problem with it. Now I wish I would've left it installed.
by Ron
Wed Jan 18, 2017 5:57 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

PRE 15 Won't Launch...

Hi Everyone, ... And it's got me stumped. I will try to be brief. I installed the bundle back in November - I needed to edit a few image files in PE. Well, I never launched Premiere Elements until a couple of days ago. Won't launch. I get the Welcome Screen, but when selecting Video Editor, nothing ...
by Ron
Wed Jan 18, 2017 4:50 pm
 
Forum: PRE Version 15
Topic: PRE 15 Won't Launch...
Replies: 28
Views: 32439

Re: New "feature" or am I missing a setting

Gerry, your current email address isn't working here at the forum. You may want to change/update your email address via the User Control Panel.
by Ron
Mon Nov 21, 2016 3:44 pm
 
Forum: PRE Version 15
Topic: New "feature" or am I missing a setting
Replies: 6
Views: 7053

Re: TEST Screen Print Image

Fred,

When posting a reply, scroll down to the "Upload Attachment" option and add the file from your computer:
by Ron
Mon Oct 31, 2016 2:28 pm
 
Forum: Test Area
Topic: TEST Screen Print Image
Replies: 6
Views: 12828
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