They're here! More Muvipix.com Guides by Steve Grisetti!
The Muvipix.com Guides to Premiere & Photoshop Elements 2018
Not quite sure what our site has to offer?
Check out the
Muvipix Video Tour

PSE 15 can't locate my printer on wireless network

User discussion concerning all that's Photoshop Elements (all versions).

PSE 15 can't locate my printer on wireless network

Postby kenskopp » Wed May 23, 2018 9:35 am

Hi,

My PSE 15 can't locate my wireless canon printer. I am in contact with ATT U-verse my internet provider. I did MS Troubleshoot and got back following message: "Local area connection doesn't have a valid ip configuration". Any one have this problem?

Ken Skopp
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, Two - 1TB internal hard drives, 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB and 1TB.
kenskopp
Premiere Member
Premiere Member
 
Posts: 127
Joined: Wed Aug 01, 2012 8:14 pm
Location: Jenison, MI (Outside Grand Rapids, MI)

Re: PSE 15 can't locate my printer on wireless network

Postby Dave McElderry » Wed May 23, 2018 11:16 am

Do other applications print to the same printer okay?
Be yourself; everyone else is taken.

Studio XPS 435T, 2.93 GHz i7-940; Win 10-64; 24GB RAM; Samsung 512GB SSD (OS); two 1TB HDDs; GeForce GTX 550 Ti 1GB
User avatar
Dave McElderry
Moderator
Moderator
 
Posts: 4009
Joined: Fri Feb 23, 2007 10:18 am
Location: Lost In Middle America

Re: PSE 15 can't locate my printer on wireless network

Postby Chuck Engels » Wed May 23, 2018 12:01 pm

My Canon printer went missing after the latest Windows Update, had to complete remove and reinstall the driver (latest driver on the Canon website) and printer. I have had to do this twice in the last month after Windows 10 updates.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 17469
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA

Re: PSE 15 can't locate my printer on wireless network

Postby kenskopp » Wed May 23, 2018 6:17 pm

Hi at present only PSE 15 can't find printer.

Ken
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, Two - 1TB internal hard drives, 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB and 1TB.
kenskopp
Premiere Member
Premiere Member
 
Posts: 127
Joined: Wed Aug 01, 2012 8:14 pm
Location: Jenison, MI (Outside Grand Rapids, MI)

Re: PSE 15 can't locate my printer on wireless network

Postby Chuck Engels » Wed May 23, 2018 10:11 pm

What about Word, or Wordpad, some other applications that can print, do they find the printer ok?
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 17469
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA

Re: PSE 15 can't locate my printer on wireless network

Postby kenskopp » Fri May 25, 2018 10:15 am

Hello,
All my other software like Outlook, Word, Excel etc. will print. When I try to use scanner through PSE15 I get the following message:
"MX920 series_220FBECECBBD
software could not be launched. The device is not connected or busy."
Prior to a week ago I could scan photos from my printer by using PSE15. ??????????? I did uninstall and reinstall all the printer software twice and updated drivers.
Ken
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, Two - 1TB internal hard drives, 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB and 1TB.
kenskopp
Premiere Member
Premiere Member
 
Posts: 127
Joined: Wed Aug 01, 2012 8:14 pm
Location: Jenison, MI (Outside Grand Rapids, MI)

Re: PSE 15 can't locate my printer on wireless network

Postby Chuck Engels » Fri May 25, 2018 10:43 am

I spent a little time searching the internet for anything related to canon printers not working in photoshop and came up with nothing. If you could print a week ago then something must have changed. I might recommend uninstalling any Windows updates that occurred in the past week, not sure what else to recommend.

I had similar issues with my MG7520 but a reinstall of the software and drivers fixed the problem, however I did have to do that a total of 3 times before it actually kept working. Has been fine since the 3rd time I removed the printer, restarted my computer and then reinstalled everything. My problem was that I couldn't print to that printer at all, in any software. Your case is definitely different in that you can't print from a single applications but others are fine. Might want to do an online chat or call Canon, they are generally pretty good about support.
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 17469
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA

Re: PSE 15 can't locate my printer on wireless network

Postby Peru » Fri May 25, 2018 12:44 pm

Chuck Engels wrote: I might recommend uninstalling any Windows updates that occurred in the past week, not sure what else to recommend.

There have been a lot of reports on the Adobe forums of strange things happening to Photoshop and Photoshop Elements after the latest Windows 10 updates.
User avatar
Peru
Moderator
Moderator
 
Posts: 3048
Joined: Wed Oct 17, 2007 12:34 pm
Location: Peru, NY, USA

Re: PSE 15 can't locate my printer on wireless network

Postby kenskopp » Sat May 26, 2018 6:26 am

Hi,

Thanks for the info. I will try reinstalling printer. I have Windows 10 only because Microsoft could not get Windows 7 to work on my computer.
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, Two - 1TB internal hard drives, 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB and 1TB.
kenskopp
Premiere Member
Premiere Member
 
Posts: 127
Joined: Wed Aug 01, 2012 8:14 pm
Location: Jenison, MI (Outside Grand Rapids, MI)

Re: PSE 15 can't locate my printer on wireless network

Postby Dave McElderry » Sat May 26, 2018 7:01 am

If the printer is working in all your other software I'd be more inclined to reinstall PSE than the printer driver.
Be yourself; everyone else is taken.

Studio XPS 435T, 2.93 GHz i7-940; Win 10-64; 24GB RAM; Samsung 512GB SSD (OS); two 1TB HDDs; GeForce GTX 550 Ti 1GB
User avatar
Dave McElderry
Moderator
Moderator
 
Posts: 4009
Joined: Fri Feb 23, 2007 10:18 am
Location: Lost In Middle America

Re: PSE 15 can't locate my printer on wireless network

Postby kenskopp » Sat May 26, 2018 9:44 am

Hello,
I uninstalled and reinstalled my Canon MX920 printer. I then went into PSE15. I tried scanning, it didn't recognize scanner. I then went to preferences and set all preferences to default. Now I can use PSE15 to scan pictires into PSE15.

Thank you for the help.

Ken
Intel Core i7-4770 (3.4GHz, 8MB Shared Cache), Windows 10, Two - 1TB internal hard drives, 2GB Nvidia GeForce GT720, 16GB DDR3-1600MHz, 16GB mSATA SSD Cache, Two External Hard Drives: 3TB and 1TB.
kenskopp
Premiere Member
Premiere Member
 
Posts: 127
Joined: Wed Aug 01, 2012 8:14 pm
Location: Jenison, MI (Outside Grand Rapids, MI)

Re: PSE 15 can't locate my printer on wireless network

Postby Chuck Engels » Sat May 26, 2018 6:34 pm

Awesome, glad you got it working Ken :TU:
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 17469
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA


Return to Photoshop Elements 


Similar topics


Who is online

Users browsing this forum: Majestic-12 [Bot] and 1 guest