I have PE 18. Try to open new project. Have some footage from phone in UHD30 format. When I try import them to program, only audio is showing. I can play this footage in other players on this computer. Am I missing some setting? Appreciate some help. Please

Hard to say without knowing the specs of the video.

Open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of the report it generates and paste it to this forum. With this detailed information we'll better be able to advise you how to proceed editing this MP4.

Steve is correct that is the best way.

Just guessing in the dark I would suggest it might be H.265 footage HEVC and PE 18 cannot edit that type of footage. You might need the free download "Handbrake" to convert to H.264 so you can edit.

Sidd

Thank you, gentlemen. I will go with MediaInfo and will try from there. Some 2 months ago I was able to import UHD video from phone and have no problem. In the mind time windows download and install updates, maybe something gets removed.

That wat I get
General
Complete name : D:\Video Media\Viking 23\Prague\20230802_125130.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 58.3 MiB
Duration : 17 s 283 ms
Overall bit rate : 28.3 Mb/s
Encoded date : UTC 2023-08-02 10:51:48
Tagged date : UTC 2023-08-02 10:51:48
xyz : +50.0989+014.3669/
com.android.version : 11

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 17 s 283 ms
Source duration : 17 s 261 ms
Bit rate : 28.1 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 30.000 FPS
Minimum frame rate : 29.920 FPS
Maximum frame rate : 30.120 FPS
Real frame rate : 30.000 FPS
Standard : PAL
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.113
Stream size : 57.8 MiB (99%)
Source stream size : 57.8 MiB (99%)
Title : VideoHandle
Language : English
Encoded date : UTC 2023-08-02 10:51:48
Tagged date : UTC 2023-08-02 10:51:48
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
mdhd_Duration : 17283
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 17 s 173 ms
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 537 KiB (1%)
Title : SoundHandle
Language : English
Encoded date : UTC 2023-08-02 10:51:48
Tagged date : UTC 2023-08-02 10:51:48

Handbrake work, but free download version converting only 30% of file

The issue is that it is a HEVC file. Not sure why it only converts 30%

Sidd

Try Shutter Encoder:
https://www.shutterencoder.com/en/

Or try using Handbrake based on these specs.

Thank you all for responding.
Reason why I need UHD clips is because I wanted to try make project using footage from cell phone camera. This allows me to zoom or/and crop image to enhance dynamic of scene,
and improve look of clips. I make some testing, shotting with cell phone and get UHD image to PE 18 in my computer. This process was successful. But 3 months later, I went to Europe for 2-week trip,
and decide to get some footage to assemble movie. To my surprise, moving video to PE fail.
Creating video is my hobby and I do not do many projects. I just wanted to try cell phone camera, after very positive opinion how terrific toll is this. However, in my experience this is not right way.
Wide lens, no optical zoom, HD video recorded with only 17Mps and 4K with 35Mps, and looks like is recorded with less then 20 frames per sec.
I'm not going to do this project.
I'm still wondering what cause error in my case.

Thanks.

Ted the error I think is that the format HEVC is not compatible with PRE 18. If you upgrade to PRE 22 then you can edit HEVC.

To get better video quality from your phone you can try changing the settings in the app. If that does not work to your likening the following smartphone apps do a good job recording video. I currently use filmic pro:

Filmic Pro.
Open Camera.
Cinema FV-5.
Apowersoft Screen Recorder.
Mobizen Screen Recorder.
Camera MX.
Adobe Premiere Rush: Video.

Sidd

Thank you, Sidd.
I have HEVC button of, and somehow unintentionally during a setting the phone for shooting I probably move this button to on position, and all footage from my trip is HEVC.