They're here! More Muvipix.com Guides by Steve Grisetti!
The Muvipix.com Guides to Premiere & Photoshop Elements 2024
As well as The Muvipix.com Guide to CyberLink PowerDirector 21
Because there are stories to tell
muvipix.com

Movie Studio Software

Talk about the Sony Vegas line of products.

Movie Studio Software

Postby CSchuck$35 » Sun Apr 24, 2016 10:25 am

Ever since I had the Movie Studio software it would crash, hang, stop working in the middle of an operation. Been in contact with Sony and they have recommended a number of solutions. The last being a clean uninstall and reinstall, which I did. I reinstalled by downloading from Sony Creative Updates as listed in their instruction and not from my disc. If I read their instructions correctly this should not matter. Now when I open up the Movie Studio program it ask for my serial number that was included with my disc, which I did. An error message stating I have entered the wrong serial number and it should begin with 1SZ. However my serial number begins with 1ST. I have notified Sony of this and I am now waiting for a reply. Has anyone had this happen to them?
CSchuck$35
New User
New User
 
Posts: 9
Joined: Sun Mar 06, 2016 12:08 am

Re: Movie Studio Software

Postby TreeTopsRanch » Sun Apr 24, 2016 11:05 am

Try it with 1SZ.
User avatar
TreeTopsRanch
Super Contributor
Super Contributor
 
Posts: 1027
Joined: Sat Mar 13, 2010 6:57 pm

Re: Movie Studio Software

Postby Steve Grisetti » Sun Apr 24, 2016 11:24 am

My serial number begins with 1ST.

This is definitely an issue to work with Sony customer service on.
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
User avatar
Steve Grisetti
Super Moderator
Super Moderator
 
Posts: 14439
Joined: Sat Feb 17, 2007 5:11 pm
Location: Milwaukee, Wisconsin

Re: Movie Studio Software

Postby vkmast » Sun Apr 24, 2016 1:16 pm

It seems the OP may have read the SCS KB instruction linked below, but just in case.
Movie Studio cannot register
The same instruction also here
vkmast
Moderator
Moderator
 
Posts: 240
Joined: Wed Mar 02, 2011 11:09 am
Location: Finland, Europe

Re: Movie Studio Software

Postby CSchuck$35 » Sun Apr 24, 2016 1:39 pm

TreeTopsRanch wrote:Try it with 1SZ.

I did then it would not accept the rest of my serial numbers.
CSchuck$35
New User
New User
 
Posts: 9
Joined: Sun Mar 06, 2016 12:08 am

Re: Movie Studio Software

Postby CSchuck$35 » Sun Apr 24, 2016 1:45 pm

vkmast wrote:It seems the OP may have read the SCS KB instruction linked below, but just in case.
Movie Studio cannot register
The same instruction also here


I purchased the software from Amazon. When I installed the software and was asked for the serial number I used the serial number that was include in the packet and it was accepted
CSchuck$35
New User
New User
 
Posts: 9
Joined: Sun Mar 06, 2016 12:08 am

Re: Movie Studio Software

Postby vkmast » Sun Apr 24, 2016 1:52 pm

So it's definitely a case for SCS Customer Support, as Steve says.
Don't forget you can try their Live Chat.

A silly question, but are you sure you downloaded the relevant version, i.e. Movie Studio Platinum, not the plain Movie Studio?
vkmast
Moderator
Moderator
 
Posts: 240
Joined: Wed Mar 02, 2011 11:09 am
Location: Finland, Europe

Re: Movie Studio Software

Postby CSchuck$35 » Sun May 01, 2016 3:37 pm

Okay, I have the software installed. I did a complete uninstall and installed the program from a link from Sony. I apparently downloaded the wrong program. Anyway I was able to use my serial number from my original disc. I think (fingers crossed) that it fixed the crashing. Need to get back trying to figure out these programs to make sure the problem has been resolved.

Thanks for the help.
CSchuck$35
New User
New User
 
Posts: 9
Joined: Sun Mar 06, 2016 12:08 am

Re: Movie Studio Software

Postby vkmast » Sun May 01, 2016 3:53 pm

Good to know you seem to have found the solution.
vkmast
Moderator
Moderator
 
Posts: 240
Joined: Wed Mar 02, 2011 11:09 am
Location: Finland, Europe

Re: Movie Studio Software

Postby Chuck Engels » Sun May 01, 2016 9:38 pm

:TU:
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 18152
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA


Return to Vegas 


Similar topics


Who is online

Users browsing this forum: No registered users and 9 guests

cron