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Problems after installing Photoshop Elements 2018

User discussion concerning all that's Photoshop Elements (all versions).

Problems after installing Photoshop Elements 2018

Postby Trent » Tue Dec 05, 2017 7:40 pm

Installed Photoshop 2018 on Mac Book Pro no problems, installed on new i-mac and when I import to organizer and double click on one of the photos all I get is a gray field like when the pic is disconnected but does not let me try to reconnect. Also when I put same photo in editor is shows up fine. I downloaded from a external hard drive and card reader with new photos from a camera. It seems like maybe it missed a link when I installed or is something wrong in settings? Can you uninstall and reinstall this? I have it on a disc.
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Re: Problems after installing Photoshop Elements 2018

Postby sidd finch » Tue Dec 05, 2017 9:13 pm

Is the external drive still plugged in while you do this? Can you right click the grayed out image and see if the reconnect menu pops up?

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Re: Problems after installing Photoshop Elements 2018

Postby Trent » Fri Dec 08, 2017 8:47 pm

Spent a couple of hours chatting with Adobe and they finally found it was a glitch in their program, said their engineers would fix.
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Re: Problems after installing Photoshop Elements 2018

Postby Steve Grisetti » Sat Dec 09, 2017 9:52 am

Thanks for reporting back, Trent!
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