Open letter to adobe customers

[Wheat King]

http://www.adobe.com/support/pdfs/open_ ... tomers.pdf

Thought I'd post this here... for interest.

I got the link via John Nack's blog.

http://blogs.adobe.com/jnack/2009/08/fi ... rvice.html

[RJ Johnston]

Am I the only one that expects letters to be dated?

[Wheat King]

Am I the only one that expects letters to be dated?

No, you're not the only one. partly the reason I included the link to the dated blog entry..

[Chuck Engels]

I'm not even sure that is really from Adobe, pretty sloppy PDF for a letter from a VP if you ask me.

[Bobby]

I just tried to access it again, after Chuck's post, and now it comes up with a blank webpage.

[Chuck Engels]

Right click on the link and select 'Save As', then save the PDF to your desktop or something. That's what I had to do to see it.
The Adobe logo is not very good for one thing, the letter looks like a fake to me. They didn't even spell Adobe right in one place.

[Bob]

Fake? Maybe. Except that it was on the official Adobe server and linked to by an official Adobe blog by an actual Adobe Principal Product Manager. The instance of Adobe that was spelled wrong was in the userid part of an email address, the domain part was spelled correctly -- there could be a valid reason why the name is shortened in the email address.

[Chuck Engels]

Well for a company that size you would think the logo would be high quality and the letter would be professionally written and dated. Especially something that was to be read by all of their customers, if that was one of my people I would have had a fit.

[Bob]

Could be another example of the corporate thinking that got them into the situation in the first place.

[Chuck Engels]

Could be another example of the corporate thinking that got them into the situation in the first place.

That was great Bob

[Dave McElderry]

I just tried it again and it still works for me. In regards to the apparent misspelling of the e-mail address, here's what was written in the comments section that followed in the blog:

Ad – 5:39 PM on August 30, 2009 Reply to this comment
Did the vp misspell his own company's name in the PDF, or is the email address really "adbehelp"?

[The Adobe stock ticker symbol is "ADBE," so sometimes those letters are used as (very minor) shorthand, in the same way "MSFT" refers to Microsoft. --J.]

I can't vouch for this either way. It does seem strange. And I agree, it's a rather unprofessionally written letter.