by Steve Grisetti » Sun Sep 18, 2022 8:25 pm
I'm sorry. If I've never seen it before and I can't duplicate, I don't know what to suggest. hwmpg. I really know of no reason why it would not work.
I assume you're on a Windows 10 or 11 machine with all drivers updated and all the Windows and Premiere Elements updates applied.
I wish I had a suggestion. If you'd like to set up a time for us to Skype and you could share your screen with me I could watch what's happening. I still may not be able to offer a solution but I may see something you're missing -- though, from your description, that's not unlikely. But I'm willing to try.
If you'd like to, write to me at my first name at the name of this web site. (Never put your e-mail address in a forum post, BTW.) We set up a time to Skype for a few minutes some time in the next few days.
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro