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How to find an Adobe support person

Specific to Premiere Elements version 14

Re: How to find an Adobe support person

Postby Steve Grisetti » Wed Oct 11, 2017 4:06 pm

Well, I can't guarantee it's a fix. But it definitely improves things.

I'm also experimenting with moving the Media Cache to my F drive rather than my C, but so far it's not a big boost. I've also been experimenting with manually deleting ALL media cache files so that the program must re-produce them. Again, some small gains. But something is definitely odd about how the program handles some source file formats -- even if it matches project settings to them.
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Re: How to find an Adobe support person

Postby mikecox » Thu Oct 19, 2017 2:27 pm

Steve Grisetti wrote:I've been experimenting with Premiere Elements and I may have discovered something that may help, Mike.

Go to C\Users\[USERNAME]\AppData\Roaming\Adobe\Common\Peak Files (you'll need to enable Show All Files in your Explorer/Folder Options to see these files) and delete the .pek files for your video clips. This will force the program to recreate them when you next re-open your project.

I just stumbled onto the post, don't know how it got by me, but thanks.
The problem is that I didn't find any .pek files in the "Common" folder, and I had the "Hidden items" checked in Explorer otherwise I believe AppData would have been hidden.
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Re: How to find an Adobe support person

Postby Steve Grisetti » Thu Oct 19, 2017 3:48 pm

That's strange. I don't know what to tell you, Mike. That's where my peak files are on Windows 10 Pro!
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Re: How to find an Adobe support person

Postby Ron » Fri Oct 20, 2017 2:59 am

Not sure if this will help, but make sure to check "File name extensions" and go to your "Media Cache Files" folder.
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Re: How to find an Adobe support person

Postby mikecox » Fri Oct 20, 2017 6:53 pm

Ron wrote:Not sure if this will help, but make sure to check "File name extensions" and go to your "Media Cache Files" folder.


The original post listed the path as AppData...Adobe/Common. When I opened the Media Cashe Files folder I found the .pek file.

Should I remove ALL 127 for them?

Thanks
Michael :cool:
PrE 14, Ps and Lr CC, Canon Cameras: 60D and 70D
WIN10 Pro, Surface Book,
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Re: How to find an Adobe support person

Postby Steve Grisetti » Fri Oct 20, 2017 8:20 pm

Why not?
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Re: How to find an Adobe support person

Postby Bob » Fri Oct 20, 2017 10:54 pm

Go ahead. Premiere elements will recreate them if they are needed. FYI, Pek files contain the data to draw the wave forms of the audio on the time line.

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Re: How to find an Adobe support person

Postby mikecox » Sat Oct 21, 2017 1:50 pm

Steve Grisetti wrote:Why not?
You're asking me? :hyst:
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PrE 14, Ps and Lr CC, Canon Cameras: 60D and 70D
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Re: How to find an Adobe support person

Postby mikecox » Sat Oct 21, 2017 1:50 pm

Bob wrote:Go ahead. Premiere elements will recreate them if they are needed. FYI, Pek files contain the data to draw the wave forms of the audio on the time line.

[ Post made via Mobile Device ] Image
Ok, thanks
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