They're here! More Muvipix.com Guides by Steve Grisetti!
The Muvipix.com Guides to Premiere & Photoshop Elements 2024
As well as The Muvipix.com Guide to CyberLink PowerDirector 21
Because there are stories to tell
muvipix.com

Downloaded MUVIPIX files won't open

Specific to Premiere Elements version 14

Downloaded MUVIPIX files won't open

Postby pitaliano » Fri Aug 19, 2016 8:39 pm

Have just paid for an annual subscription.

I've downloaded 3 motion files (vbme0003, vbme0022 and vbme0084). I've extraed the .mov files inside and I can't add them as media into PE14 (windows 10). It acknowledges the .mov file as supported but when I try to add a file, it says "the importer reported a generic error". I've also tried downloading them a 2nd time in case they are corrupt and tried them on a macbook pro which will not open the files either!

This is really frustrating as I've just paid for this and I'm trying to put the finishing touches on a video for dad's 80 birthday tomorrow! Are the files corrupt or am I doing something wrong - codec missing or something??

Thanks
Paul
pitaliano
New User
New User
 
Posts: 1
Joined: Fri Aug 19, 2016 7:13 pm

Re: Downloaded MUVIPIX files won't open

Postby John 'twosheds' McDonald » Sat Aug 20, 2016 12:24 am

Hello Paul and welcome to Muvipix. :meet:

Sorry I can't help with this specific problem :( , but rest assured that someone will be able to help/provide the answer later today. :-D
AMD Ryzen 3900x 12C/24T, ASUS x570 mobo, Arctic Liquid Freezer ll 280, Win11 64 bit, 64GB RAM, Radeon RX 570 graphics, Samsung 500GB NVMe 980 PRO (C:), Samsung 970 Evo SSD (D:), Dell U2717D Monitor, Synology DS412+ 8TB NAS, Adobe CS6.
User avatar
John 'twosheds' McDonald
Moderator
Moderator
 
Posts: 4236
Joined: Mon Feb 19, 2007 11:57 am
Location: Cheshire, UK

Re: Downloaded MUVIPIX files won't open

Postby Bob » Sat Aug 20, 2016 3:05 am

Hi Paul,

Sorry you're having problems. Could you please post the title of the files rather than the file name so I can find and take a look at the problem files? In the meantime, do you have Quicktime installed? If so, which version?
User avatar
Bob
Moderator
Moderator
 
Posts: 5925
Joined: Wed Feb 21, 2007 4:49 am
Location: Southern California, USA

Re: Downloaded MUVIPIX files won't open

Postby Steve Grisetti » Sat Aug 20, 2016 8:31 am

Hi, Paul. As I responded to your e-mail directly, I downloaded Abstract 002 Motion Element (vbme0003.zip) and extracted the file and it loaded right into my Premiere Elements 14 project (Windows 10).

Can you confirm that you loaded the file into your project using Add Media/From Files and Folders? (Media files are not added using File/Open.)

Also, can you confirm that you have Quicktime 7 installed on your computer, per the program's requirements? Quicktime must be installed on your computer (or at least it components) in order for you to edit MOV files.

And speaking of Quicktime, are you able to open vbme0003.mov in Quicktime Player?
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
User avatar
Steve Grisetti
Super Moderator
Super Moderator
 
Posts: 14439
Joined: Sat Feb 17, 2007 5:11 pm
Location: Milwaukee, Wisconsin

Re: Downloaded MUVIPIX files won't open

Postby Steve Grisetti » Sat Aug 20, 2016 10:31 am

Paul has advised me that he did not have Quicktime installed -- which provides key components for working with MOV files.

He said he'd do so in a few days and get back to us with the results.
HP Envy with 2.9/4.4 ghz i7-10700 and 16 gig of RAM running Windows 11 Pro
User avatar
Steve Grisetti
Super Moderator
Super Moderator
 
Posts: 14439
Joined: Sat Feb 17, 2007 5:11 pm
Location: Milwaukee, Wisconsin

Re: Downloaded MUVIPIX files won't open

Postby Chuck Engels » Sat Aug 20, 2016 11:47 am

I am expecting that that will resolve this issue, no other reason for them not to work that I can think of.

Welcome to Muvipix !! :meet:
1. Thinkpad W530 Laptop, Core i7-3820QM Processor 8M Cache 3.70 GHz, 16 GB DDR3, NVIDIA Quadro K1000M 2GB Memory.

2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
User avatar
Chuck Engels
Super Moderator
Super Moderator
 
Posts: 18152
Joined: Sun Feb 11, 2007 10:58 pm
Location: Atlanta, GA

Re: Downloaded MUVIPIX files won't open

Postby momoffduty » Sun Aug 21, 2016 9:40 am

Welcome to Muvipix! :wcm:
aka Cheryl
Intel i7 3770, Windows 7 Pro w/SP1, 64 bit, Intel 520 Series SSD, 32G RAM, 2 – 2T RAID, (1T external), GTX 550 Ti graphics
User avatar
momoffduty
Moderator
Moderator
 
Posts: 7590
Joined: Thu Feb 22, 2007 10:43 am
Location: near St. Louis


Return to PRE Version 14 


Similar topics


Who is online

Users browsing this forum: No registered users and 5 guests

cron