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Why does PRE 13 keep crashing either on startup or later

Specific to Premiere Elements version 13

Re: Why does PRE 13 keep crashing either on startup or later

Postby Steve Grisetti » Thu Jun 30, 2016 7:16 am

As I told you in a private message, Judy, we can offer general solutions, but we can't guarantee we can get your computer or the program running perfectly. Operating systems are far too complicated.

It still could be anything from an outdated driver (regardless of what Dell says) to a conflict with another program to a piece of hardware overheating to -- well, so many things.

We can continue to offer suggestions but, if neither version 13 nor version 14 can open, it may not be fixable -- and you may want to consider CyberLink PowerDirector, Sony Movie Studio or another similarly-priced alternative.
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Re: Why does PRE 13 keep crashing either on startup or later

Postby John 'twosheds' McDonald » Thu Jun 30, 2016 7:47 am

Steve Grisetti wrote:...It still could be anything from an outdated driver (regardless of what Dell says) to a conflict with another program to a piece of hardware overheating to -- well, so many things.

That's absolutely true Steve but if Judy is paying for that Dell support then they should be doing more about resolving the problem.

It is certainly strange that only one piece of software appears to be affected and (IMHO) it really shouldn't be necessary to have to compromise on ones choice of software simply because there is an underlying problem with the PC.

Time to make Dell earn their corn I think, Judy. There really has to be some fundamental PC problem that is causing this issue.
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Re: Why does PRE 13 keep crashing either on startup or later

Postby Peru » Thu Jun 30, 2016 8:08 am

John 'twosheds' McDonald wrote:
Steve Grisetti wrote:There really has to be some fundamental PC problem that is causing this issue.


I agree, likely a driver problem or an application conflict.

Judy,
Can you supply a list of all programs that you have installed on the computer?
Any external hardware?
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Re: Why does PRE 13 keep crashing either on startup or later

Postby Dave McElderry » Thu Jun 30, 2016 8:54 am

If I was me, I'd be running a thorough memory test. http://www.memtest86.com/
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Re: Why does PRE 13 keep crashing either on startup or later

Postby Judy Payne » Thu Jun 30, 2016 4:34 pm

Thanks for all the suggestions. I went to a driver fixer upper link to get a download to update my drivers for my video card. I got lost. :mad: I am, however, going to talk to a DELL technician at noon tomorrow and will, once again, have him update the drivers for my video card. Also, Peru suggested that I send a list of my programs. Do you know how to make a copy of the several screens of programs I have? Then do you really want me to take up that much space on this forum? Is there somewhere else you would rather I send them?
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Re: Why does PRE 13 keep crashing either on startup or later

Postby Peru » Thu Jun 30, 2016 6:19 pm

Judy Payne wrote:Thanks for all the suggestions. I went to a driver fixer upper link to get a download to update my drivers for my video card.

Don't use a driver download program. Only get the drivers directly from the computer manufacturer or the hardware manufacturer.
See here for an example of why :
http://forum.webuser.co.uk/showthread.php?t=142073

Judy Payne wrote: Do you know how to make a copy of the several screens of programs I have? Then do you really want me to take up that much space on this forum? Is there somewhere else you would rather I send them?


How many programs are installed? :-8

You can do screen captures with the Snipping Tool:
https://www.youtube.com/watch?v=ARhucBQSumE
Then go here to post the image online:
https://postimage.org/
and click on the icon to the right of "direct link."
Then click on the Img icon above the Muvipix reply box and paste in the image.

There may be an easier way, but that's how I do it.
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Re: Why does PRE 13 keep crashing either on startup or later

Postby Judy Payne » Sat Jul 09, 2016 2:16 pm

I am so excited! I installed Windows 10 and I am cautiously optimistic that my PE is going to quit freezing and crashing. :exc:
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Re: Why does PRE 13 keep crashing either on startup or later

Postby Chuck Engels » Sat Jul 09, 2016 5:42 pm

That would be awesome !! :TU:
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2. Cybertron PC - Liquid Cooled AMD FX6300, 6 cores, 3.50ghz - 32GB DDR3 - MSI GeForce GTX 960 Gaming 4G, 4GB Video Ram, 1024 Cuda Cores.
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