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BLu Ray Menu Chapters not playing when seleceted

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BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Tue Sep 06, 2016 7:02 pm

Hello All,

I have purchased the PD 14 Ultimate guide am currently making my first movie on PD 14. It is 111 min HD project of underwater footage. My problem, I have created a custom menu after I burn the disc the chapters do not play when I select them on the menu. All buttons in the menu work except direct play from chapter selection. Furthermore, I can not skip or fast forward the disc. When I select either of these options it goes back to the start of the movie. I created a ISO and a file as well. When trying to trace the problem in the file and the ISO the following is what I can see. In the stream folder there are 16 images. The first two are my movies. They play fine. Then there are images 03 through 16. Every other image is one of my menus. The odd number files are files that when I select them it gives me an error say that the file is not supported. All of these types of files follow one of the chapters and have a very low size, roughly 30 KB. All of the menu files that are right have somewhere around 20 MB. I can not figure out why this is not working. Please help.

My system is an I7 -5820K 3.3ghz, 32 GB DDR4 mem. PNY NVIDIA Quadro K620 2 GB mem, The program is running on a Intel SSD and rendering to a Samsung SSD. Running Windows 10 Home on 64bit.

Any advice is appreciated. By the way burning on ASUS BD burner.

Must be something I am missing or a know issue. Please help. I have 20 people coming to watch on 9/16/16.

Thanks.
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Tue Sep 06, 2016 7:16 pm

BTW... When I preview the menu before burning I can jump scenes and it plays direct upon selecting chapter.
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby Steve Grisetti » Tue Sep 06, 2016 8:02 pm

Are your problems when you are playing the disc on your computer or while playing the disc in your DVD or BluRay player? It makes a huge difference! (Also, are you creating a DVD or a BluRay disc?)

If you're having these problems when you play the disc in your disc player then the issue is between the disc media and the player itself. It's not an issue with the PowerDirector software.

If you can play the disc on your computer using VLC Media Player and it functions fine, then you've successfully created a disc burn -- but there are issues with the media or the disc player itself.
3.4 ghz i7-4770 running Windows 10 64-bit with 12 gigs RAM; three internal 500 gig SATA drives. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Tue Sep 06, 2016 8:07 pm

Hey Steve, thanks for response. No it does not work on the computer or blu ray player. I just downloaded free trial of Cyberlink DVD. Tried to play ISO file and same thing happened.

For the record. I am burning blue ray. If I can remember correctly I am using Verbatim media. Do you think this could have something to do do with burn speed?
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Tue Sep 06, 2016 8:09 pm

Also when I attempt to play from the file it give me an error on the odd numbered files saying that the codec may not be supported.
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Tue Sep 06, 2016 8:11 pm

Could it be also the selection of playback in the create menu selection. I have it selected as play selected video then go back to menu. I really want to like this software. I am a former Corel VSP user. I moved to this program because of the features but I am frustrated.

Thanks,

Jon
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby Steve Grisetti » Wed Sep 07, 2016 7:18 am

If you'd like to upload the ISO to Dropbox and then share it with me at my first name at this web site, I'll be glad to see if I get the same results when I play it on my computer.
3.4 ghz i7-4770 running Windows 10 64-bit with 12 gigs RAM; three internal 500 gig SATA drives. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Wed Sep 07, 2016 10:05 am

Hey steve,

I will do that tonight.

[ Post made via Mobile Device ] Image
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Wed Sep 07, 2016 5:45 pm

Hey Steve it gave me invalid address to share. Is it XXXXX@muvipix.com
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Wed Sep 07, 2016 6:17 pm

disregard file did not upload right away. You will notice that when you go into scenes select top title, then select a chapter it starts at the beginning of the movie. Then when you skip it will start the movie over again. Coincidentally, I burned another one last night. This time I only selected ISO and file. I did not select burn disc. This ISO worked as expected on my Power DVD16 cyberlink product. So it must be something with the way it tries to burn the Bluray or the media. Last thing, the ISO file that works appears to have the identical file structure.

Thanks
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby Steve Grisetti » Wed Sep 07, 2016 8:54 pm

The e-mail address is correct -- but please don't include any e-mail addresses in your posts! Spambots cruise web sites looking for valid e-mail addresses to dump mail into. That's why I didn't spell out my e-mail address above (and why I censored it in your post).

That said, I never got a notification that you've shared the file with me.

Can you try to send it again?
3.4 ghz i7-4770 running Windows 10 64-bit with 12 gigs RAM; three internal 500 gig SATA drives. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Wed Sep 07, 2016 9:39 pm

My apologies. I will try again.
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby MSPdiver » Wed Sep 07, 2016 9:46 pm

shared. thanks for taking a look
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby Steve Grisetti » Thu Sep 08, 2016 7:17 am

Okay, I've received the file.

I'll crack it open as I have time and see if I can figure out what's up.
3.4 ghz i7-4770 running Windows 10 64-bit with 12 gigs RAM; three internal 500 gig SATA drives. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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Re: BLu Ray Menu Chapters not playing when seleceted

Postby Steve Grisetti » Thu Sep 08, 2016 8:11 am

Does the ISO file you've sent me include a menu? When I play it, it goes right into the movie.
3.4 ghz i7-4770 running Windows 10 64-bit with 12 gigs RAM; three internal 500 gig SATA drives. Also iMac 2.6 ghz dual-core, 4 gigs of RAM, running OSX El Capitan and Boot Camp Windows 10 64-bit.
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